Summary
Overview
Work History
Education
Skills
Certification
References
Volunteer Experience
Languages
References
Timeline
Hi, I’m

Krystal Reyes

San Antonio
Krystal Reyes

Summary

Proven Contract Administrator with a track record of mitigating risk and enhancing stakeholder communication at Oracle Corporation. Excels in analytical problem solving and building relationships, ensuring compliance and efficient data management. Achieved a significant increase in contract performance monitoring, leveraging strong verbal communication and CPQ software proficiency.

Overview

10
years of professional experience
1
Certification

Work History

Oracle Corporation
San Antonio

Contract Administrator - Customer Deal Desk Specialist III
05.2018 - Current

Job overview

  • Prepare and evaluate contracts that involve various agreements, such as the purchase of an Unlimited License Agreement for on premise licensing
  • Oversee the planning, administration, and revision of contracts to make sure all stakeholders needs are met
  • Ensured that the main priority of the drafting process is in compliance to mitigate risk for the company
  • Consistently monitors the performance during the duration of the contract using various tools, such as Excel spreadsheets and electronic document management systems, such as Docusign, Word, and other proprietary systems
  • Maintain detailed records that include the original contract documents, correspondence, modifications, and approvals from other virtual stakeholders
  • Prepare and distribute information to the appropriate individuals regarding aspects of the contract
  • Gain a clear understanding of the specific request of the contract (New Unlimited License Agreement, Amendment, or Extension)
  • Facilitate communication between stakeholders
  • Ensure that proper approvals are obtained from other lines of business to mitigate risk
  • Monitor the status of the contract
  • Draft contract using various templates and standard clauses
  • Utilize assorted training videos and exercises to develop personal growth within the company
  • Hold conference calls with stakeholders for visibility and to ensure that lines of communication are open

Bungalow Design
San Antonio

Partner/ Co-owner
11.2017 - Current

Job overview

  • Small online Etsy store that primarily works with mixed media (wood and acrylic) creating laser cut topographic maps, coasters, and earrings
  • Daily job functions include creating new designs using Adobe Illustrator, laser cutting wood, acrylic, and veneer, assembling map pieces, earrings, and coaster sets
  • Inventory is typically taken on Sundays, which includes materials and packing supplies
  • Responding to customer messages on Etsy within a prompt manner and accepting custom orders in our downtime
  • Attending vendor shows locally to display an array of our products
  • Creating custom designs using Adobe Illustrator and Photoshop
  • Taking custom orders from customers and having the ability to visualize conceptually the specific request
  • Working with wood working tools
  • Responding to customer messages in a timely manner
  • Adhering to deadlines with custom order and handling times of our Etsy shop

Liquid Web
San Antonio

Solutions Development Consultant
01.2018 - 04.2018

Job overview

  • Utilize provided information to contact potential customers regarding Liquid Web's products
  • Use internal relationships to exceed customer expectations and provide support to the team, as well as identify multiple causes, effects, and customer solutions
  • Develop new business via outbound telephone and mass communication such as email and social media to introduce the LW solutions and identify appropriate buyers within the target market
  • Gain a clear understanding of customers' business requirements
  • Provide input into product and service development to improve products and services in line with customer needs
  • Meet quarterly revenue targets
  • Average 9 to 10 outbound calls an hour
  • Researches market segments to identify potential customers and makes first contact
  • Prepare and analyze leads pipeline reports and dashboards
  • Conduct a needs analysis and determine prospects pain points to determine how the Liquid Web solution will speak to those needs
  • Build and cultivate prospect relationships by initiating interactions and conducting follow-up communications in order to move opportunities through the sales funnel
  • Identify key buying influencers within prospects to determine budget and timeline
  • Manage data for new and prospective clients ensuring all communications are logged, information is accurate, and documents are attached utilizing the appropriate CRM (Salesforce, hubspot, etc.)

Rackspace Hosting
San Antonio

Online Specialist I
05.2015 - 02.2017

Job overview

  • Managed research and development of potential new information technologies for use in the CLOUD
  • Approved procedures for development of integrated voice/data/ communications, and other evolving information technologies
  • Provided advice, guidance and assistance to users of automated systems including operation of a help desk for end-user support
  • Ensured the compatibility and integration of all automated systems, communications systems, and application systems
  • Studied workload requirements to determine work that may be successfully contracted
  • Reviewed support tickets and commissions for reps utilizing Raptor database as well as Oracle for billing and invoices
  • Reviewed contract plans and specifications and monitored progress of contracted work to ensure critical deadlines are met
  • Approved progress payments to contractors and initiated effective working relationships between the Information Management Division and contractors
  • Served as an assistant to the Contracting Officer Representative and/or Task Manager for multiple information management contracts
  • Responsible for implementing and enforcing all safety rules, regulations, and directives applicable to the work supervised and/or overseen
  • Handled simple and complex sales opportunities through inbound and outbound phone calls, email, and chat
  • Signed up an average of 1200 new customers annually
  • Walked prospects through the sign-up process and deployment of Cloud products in the Cloud Control Panel
  • Made outbound calls including, but not limited to, nurture for sales segments, trade shows, and marketing campaign efforts
  • Provided customer service to an average of 60 customers a day
  • Proactively maintained an in-depth knowledge of all products and promotions
  • Trained on Cloud basics and Open Stack on personal time
  • Effectively communicated with customers using a multitude of channels to provide Fanatical Support with every interaction
  • Exhausted all means necessary to ensure the customer is taken care of utilizing account managers, business development consultants, technical support and Linux admins
  • Handled multiple projects simultaneously, including prioritizing workloads to meet competing deadlines
  • At a maximum, handled six projects with daily duties
  • Assisted prospects through the signup process and deployment of cloud products through the Cloud Control Panel

Education

Saint Philips College
San Antonio, TX

Associate of Science (AS) from Nutrition
09-2025

Skills

  • Efficient Data Management
  • Strong Verbal Communication
  • Analytical Problem Solving
  • User Engagement
  • Skilled in Windows 11 management
  • Microsoft Office Proficiency
  • Email Management
  • Platform as a Service (PaaS)
  • CPQ Software Proficiency
  • Salesforce CRM Experience
  • Relationships and rapport
  • Contract performance monitoring
  • Contract drafting
  • Document control
  • Company policy oversight
  • Verbal and written communication
  • Contract reviews and edits
  • Legal compliance
  • Telephone etiquette
  • Requests for information
  • Contract closeout
  • Workflow management
  • Contract terms negotiation
  • Interpersonal and written communication

Certification

  • Plant-Based Nutrition Certificate, 04/01/17, eCornell and T. Colin Campbell Center for Nutrition Studies
  • CloudU Certificate, 05/01/15, Cloud University sponsored by Rackspace

References

  • Jesus Alvarado, Partner Sales Manager, Alert Logic, (210) 471-8017
  • Vivian Lewis, Contract Administrator, Oracle America Inc., (210) 332-7692, vivianlewis86@gmail.com
  • Jordan Nealeigh, Partner/ Co-Owner, Bungalow Design, (405) 202-0482, jordan@bungalow-design.com
  • Amy Gamboa, Senior Office Support Administrator, State of Missouri, Dept of Public Safety of the Adjutant General, (760) 267-4190, a.e.aiman@outlook.com
  • Christopher Hays, Renewal & Retention Specialist, 3000 Insurance Group, (405) 512-2785, christopher@3000ig.com

Volunteer Experience

Society for Animal Rescue and Adoption

Languages

German
Limited

References

References available upon request.

Timeline

Contract Administrator - Customer Deal Desk Specialist III

Oracle Corporation
05.2018 - Current

Solutions Development Consultant

Liquid Web
01.2018 - 04.2018

Partner/ Co-owner

Bungalow Design
11.2017 - Current

Online Specialist I

Rackspace Hosting
05.2015 - 02.2017

Saint Philips College

Associate of Science (AS) from Nutrition

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