Krystal Riggs
Tucson,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in 911 emergency communications, healthcare, real estate, and military professions. Solid team player with outgoing, positive attitude and proven skills in establishing rapport with callers, patients, clients, and customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for helping others, developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Federal 911 Dispatcher (40 Hours Per Week)
Department Of Defense
Fort Carson, CO
07.2021 - 07.2022
- Received emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Referred non-emergency callers to appropriate civilian and governmental agencies
- Read system maps and caller information, and documented details in CAD system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Researched and provided information to law enforcement personnel regarding persons, vehicles, criminal histories, warrants, protection orders, and/or stolen property.
- Entered information into Colorado Crime Information Center (CCIC) and National Crime Information Center (NCIC) systems in relation to missing persons, runaways, protection orders, stolen items, and vehicles.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Communications Specialist (40 Hours Per Week)
Valley Emergency Communications Center
Tucson, AZ
12.2020 - 02.2021
- Received public emergency and non-emergency calls from seven different department response areas and supervised response prioritization in order to effectively dispatch official units such as fire and EMS while tracking data in real-time environments.
- Answered emergency calls from automatic routing system, obtained and verified information, provide EMD and pre-arrival instructions to all 911 callers.
- Read system maps and caller information, and documented all details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Requested mutual aid or agency assist from surrounding agencies when needed.
- Performed basic data entry and learned two different CAD systems.
- Demonstrated ability to make accurate moment to moment decisions
Fire Dispatcher (40-60 Hours Per Week)
Rural Metro Fire Department
Tucson, AZ
06.2016 - 11.2020
- Answered emergent calls from automatic routing system, obtained and verified information from all 911 callers.
- Entered and monitored all calls for service utilizing CAD system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as fire and EMS while tracking data in real-time environments.
- Provided EMD to all medical calls and pre-arrival instructions to all calls.
- Performed data entry within multiple computer systems.
- Provided training for all fire dispatchers.
- Acted as Interim Supervisor when needed.
Realtor / Showing Agent (40 Hours Per Week)
Coldwell Banker / Cobb Property Management
Tucson , AZ
11.2015 - 04.2016
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Coordinated appointments to show tenants and buyers prospective homes.
- Completed property walk-throughs before completing deals, upholding accuracy in listings and appraisals.
- Kept detailed list of local properties in Propertyware, continuously updating data to stay knowledgeable on markets and possible sales.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Advised and informed prospective clients on current market activities and conditions.
Patient Intake Coordinator (40-60 Hours Per Week)
Sonora Behavioral Health Hospital
Tucson, AZ
10.2013 - 10.2015
- Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Interacted kindly with medical facilities throughout state of Arizona and out of state facilities via phone, email and written correspondence to obtain necessary documents to complete registration.
- Assisted patients in filling out check-in and payment paperwork.
- Compiled and reviewed medical charts.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Maintained excellent attendance record, consistently arriving to work on time.
Fire Dispatcher (40-60 Hours Per Week)
Rural Metro Fire Department
Tucson, AZ
07.2010 - 10.2013
Supply Technician (40+ Hours Per Week)
United States Air Force
San Diego, CA
07.2002 - 01.2009
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Loaded, unloaded and moved material to and from storage and production areas.
- Updated daily logs with regular shift activities and incident details.
- Used forklifts and pallet jacks to relocate products.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Effectively operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Education
No Degree - Criminal Justice
Pima Community College
Tucson, AZNo Degree - Real Estate
Hogan School Of Real Estate
Tucson, AZHigh School Diploma -
Charter School Of San Diego
San Diego, CA05.2000
Skills
- Meticulous attention to detail
- Resourceful
- Quick learner
- Perform best under pressure
- Strong work ethic
- Team player
- Multitasking Abilities
- Information intake
- Computer-aided dispatching
- Map reading skills
- Police, Fire, and Medical procedures
- Analytical and Critical Thinking
Certification
National Crime Information Center and Colorado Crime Information Center (NCIC/CCIC) certified user
International Academy of Emergency Medical/Fire (EMD/EFD) Dispatch certified (Sep 2021 - present)
Certified Public Safety Telecommunicator 1 through APCO (Jan 2021 - Present)
Certified BLS CPR/First Aid through AHA (Sep 2021- Sep 2023)
FEMA Classes: IS-100, IS-200, IS-144, IS-700
Counterintelligence Awareness and Reporting
Cyber Awareness
HAZMAT Familiarization/Safety in Transport
Army OPSEC Level I
Timeline
Federal 911 Dispatcher (40 Hours Per Week)
Department Of Defense
07.2021 - 07.2022
Communications Specialist (40 Hours Per Week)
Valley Emergency Communications Center
12.2020 - 02.2021
Fire Dispatcher (40-60 Hours Per Week)
Rural Metro Fire Department
06.2016 - 11.2020
Realtor / Showing Agent (40 Hours Per Week)
Coldwell Banker / Cobb Property Management
11.2015 - 04.2016
Patient Intake Coordinator (40-60 Hours Per Week)
Sonora Behavioral Health Hospital
10.2013 - 10.2015
Fire Dispatcher (40-60 Hours Per Week)
Rural Metro Fire Department
07.2010 - 10.2013
Supply Technician (40+ Hours Per Week)
United States Air Force
07.2002 - 01.2009
No Degree - Criminal Justice
Pima Community College
No Degree - Real Estate
Hogan School Of Real Estate
High School Diploma -
Charter School Of San Diego