Krystal Rivera
Rockville,MD
Summary
Dynamic and bilingual professional with a proven track record at Hair Cuttery Salon, adept in personnel oversight and fostering high standards of customer service. Effective organizational skills to enhance operational efficiency, demonstrating a rapid learning ability and strong verbal communication. Excelled in multitasking and team collaboration, significantly improving client satisfaction and workflow.
Overview
7
7
years of professional experience
Work History
Cosmetologist
Hair Cuttery Salon
Rockville, MD, MD
03.2023 - Current
- Welcomed customers, managed phone inquiries, scheduled appointments, processed client checkouts.
- Offered expert consultations, recommending products tailored to client needs.
- Sanitize tools and equipment between uses to maintain work station cleanliness, and be a team player to assist peers during rush.
Customer Service Manager
CSS house cleaning
Rockville, MD
06.2018 - 04.2023
- Managed and educated the team in housekeeping functions, ensuring compliance with cleanliness standards, supply orders to sustain inventory, and assignments for team members.
- Conducted regular inspections of clients' houses, implemented cost-saving measures to reduce operational costs without compromising quality standards, and created schedules.
- Provided feedback on employee performance, identifying areas for improvement while recognizing successes, and established a hands-on, proactive management style.
Receptionist
Hair Cuttery Salon
Rockville, MD
11.2019 - 03.2020
- Welcomed visitors, supported their needs, answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments provided excellent customer service at all times while interacting with clients and staff.
- Ensured a neat reception area through the systematic organization of materials and furniture, receipt of supplies to maintain inventory levels, supported execution of diverse special projects at management's request.
- Processed customer payments using cash registers or point-of-sale terminals, according to company policies.
Education
Certificate And License - Cosmetology
Paul Mitchell The School
Rockville, MD06-2021
High School Diploma -
Maryland High School Diploma
06-2019
Skills
- Rapid Learner
- Fluent in Spanish and English
- Effective Organizational Skills
- Strong Verbal Skills
Timeline
Cosmetologist
Hair Cuttery Salon
03.2023 - Current
Receptionist
Hair Cuttery Salon
11.2019 - 03.2020
Customer Service Manager
CSS house cleaning
06.2018 - 04.2023
Certificate And License - Cosmetology
Paul Mitchell The School
High School Diploma -
Maryland High School Diploma
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