Krystal Rivera
Rockville,MD
Summary
Bilingual professional skilled in delivering exceptional customer service and ensuring efficient workflow. Strong organizational and multitasking abilities, with excellent verbal and writing skills that foster positive client experiences and effective team engagement. Quick learner with a customer-focused mindset and a proven ability to adapt in fast paced environments.
Overview
7
7
years of professional experience
Work History
Sales Associate
Hand and Stone Massage and Facial
07.2025 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate services based on their needs.
- Processed payments, gift cards, and membership sales leading to consistently being recognized for top conversion rates and strong sales performance.
- Efficiently handled a high volume of calls, wrote and responded to emails using corresponding software. Optimizing daily operations and client flow.
- Entered client billing information, updated profiles, and ensured financial data was accurate and securely stored.
Cosmetologist
Hair Cuttery Salon
03.2023 - 03.2024
- Assisted in training new staff on salon procedures and customer service practices.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Enhanced client satisfaction by providing personalized services based on individual needs and preferences resulting in referrals and repeat business.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
Customer Service Manager
CSS Home Cleaning
06.2018 - 03.2023
- Resolved escalated customer issues, ensuring timely and effective solutions for guaranteed client satisfaction.
- Led initiatives to enhance team communication, fostering a positive work environment focused on collaboration.
- Trained and regularly mentored associates on performance oriented strategies towards increasing customer satisfaction.
- Supervised employees and assessed performances to determine training needs to cultivate accurate plans for seamless daily operations.
- Assisted with pricing inquiries, inventory availability and changes to existing order information.
Education
Certificate - Cosmetology
Paul Mitchell The School
Twinbrook, MDSkills
- Front Desk & Administrative Support
- Bilingual
- Time management
- Strong communication
- Adaptability
- Team work and collaboration
Timeline
Sales Associate
Hand and Stone Massage and Facial
07.2025 - Current
Cosmetologist
Hair Cuttery Salon
03.2023 - 03.2024
Customer Service Manager
CSS Home Cleaning
06.2018 - 03.2023
Certificate - Cosmetology
Paul Mitchell The School
Licensed cosmetologist
Maryland State Board of Cosmetology | May 2024.