Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Krystal Roa

Hialeah,FL

Summary

Inspiring Coach bringing extensive experience guiding and mentoring athletes to reach optimum potential. Driven and high-achieving with winning-team seasons throughout career history. Passionate about mentoring athletes to build sustainable training and eating habits. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

All Star Cheerleading Coach

Step Ahead Allstars
05.2023 - Current
  • Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
  • Adjusted coaching techniques based on strengths and weaknesses of athletes.
  • Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
  • Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Developed and maintained network of professional resources to refer clients to.
  • Coordinated with other coaches to improve performance of 30+ cheerleaders.

Customer Service Representative

State Farm
04.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Tracked customer service cases and updated service software with customer information.
  • Trained staff on operating procedures and company services.

Private Coach

EZPZ Acro
06.2022 - 07.2023
  • Adapted lessons to age, size and skill level of gymnast.
  • Spotted athletes during tumbling exercises and on trampoline to avoid injuries and mishaps.
  • Assessed student progress and provided feedback to improve technique and performance.
  • Developed and implemented new drills and activities to increase student engagement and growth.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Managed schedules and assisted up to 6-7 clients per day

Cheerleading Coach/Summer Camp Instructor

Idol Cheer
06.2018 - 05.2022

Education

Bachelor of Arts - Criminology

Florida International University
Miami, FL
2026

Skills

  • Critical Thinking
  • Community Relationships
  • Safety Awareness
  • Special Event Planning
  • Behavior Standards
  • Sport Performance
  • Credit Card Payment Processing
  • Microsoft Word
  • Customer Service
  • Spanish Interpreting
  • Athlete Safety
  • QuickBooks Knowledge

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary

Timeline

All Star Cheerleading Coach

Step Ahead Allstars
05.2023 - Current

Customer Service Representative

State Farm
04.2023 - Current

Private Coach

EZPZ Acro
06.2022 - 07.2023

Cheerleading Coach/Summer Camp Instructor

Idol Cheer
06.2018 - 05.2022

Bachelor of Arts - Criminology

Florida International University

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Krystal Roa