Krystal Roberts
Summary
Dynamic Behavior Therapist with ABS Kids, skilled in data analysis and relationship building. Successfully implemented individualized therapy plans, enhancing client communication and social skills. Proven crisis intervention strategies led to improved outcomes. Experienced in data collection techniques and fostering collaborative environments, ensuring comprehensive care and support for clients.
Diligent RBT with background in behavior therapy and history of implementing effective intervention plans. Proven track record of positively impacting client progress and well-being. Demonstrated expertise in behavioral assessment and individualized treatment plans.
Respectful RBT with proven track record of helping clients improve mental health and well-being through evidence-based therapeutic approaches. Skilled in selecting and utilizing appropriate treatment modalities and interventions to meet needs of individuals. Passionate about helping people manage mental health and improve quality of life.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavior Therapist
ABS Kids
10.2023 - Current
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
- Improved client behavior by implementing individualized therapy plans and interventions.
- Developed tools to help client acquire new skills and work towards goals of building communication and social interactions.
- Collaborated with treatment team to determine obstacles to success, assess client needs and develop treatment plan.
- Advanced motor skill development through structured play activities designed to improve coordination and balance.
- Implemented educational programming by teaching self-help, communication and personal care skills.
- Utilized data-driven decision-making processes to inform adjustments to treatment plans, maximizing client outcomes.
- Conducted assessments to establish baseline data and measure client progress over time.
- Collaborated with multidisciplinary teams for comprehensive client care and support.
- Maintained detailed documentation of client progress, ensuring accurate reporting to supervisors and insurance providers.
- Strengthened communication abilities among clients through targeted speech therapy exercises and activities.
- Facilitated communication and socialization activities at home and in social environments to help individuals develop healthy behaviors.
- Reduced maladaptive behaviors through systematic desensitization techniques tailored to each client''s unique needs.
- Facilitated social skills groups, enhancing peer interaction and communication abilities among clients.
- Implemented behavioral intervention plans created by clinical supervisors.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Collected session data to aid in treatment planning and assessment.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
New Hire Trainer
Amazon
04.2020 - Current
- Increased consistency in employee performance evaluations by standardizing training materials across all departments.
- Implemented ongoing training initiatives for existing employees, promoting continuous professional development within the organization.
- Boosted employee retention rates by fostering a supportive and engaging learning environment during the onboarding process.
- Developed customized e-learning modules, allowing remote employees to access critical information at their convenience.
- Fostered a culture of collaboration and teamwork among trainees that continued well beyond initial orientation periods.
- Established strong working relationships with department managers to ensure seamless integration of new hires into established teams.
- Served as a trusted mentor to countless employees, guiding them through challenging transitions into their respective roles within the organization.
- Ensured compliance with industry regulations by incorporating relevant updates into training materials as needed.
- Continuously monitored the effectiveness of training initiatives, making adjustments as necessary to ensure optimal results for both individual learners and the organization as a whole.
- Enhanced communication skills among new hires through interactive workshops and role-playing exercises.
- Evaluated employee progress using various assessment methods, providing valuable feedback for future improvement efforts.
- Improved overall team efficiency by identifying knowledge gaps and tailoring training materials accordingly.
- Identified opportunities for cross-training existing staff members, optimizing workforce flexibility and productivity levels companywide.
Customer Service Manager
Walmart
03.2015 - 03.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Researched and corrected customer concerns to promote company loyalty.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Childcare Provider
Self Employed
01.2014 - 03.2015
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
High School Diploma -
Horizante Instruction And Training Center
Salt Lake City, UT06-2015
Skills
- Data analysis skills
- Relationship building
- Discrete trial training
- Behavioral skills training
- Crisis intervention strategies
- Social skills training
- Prompting strategies
- Visual supports implementation
- Data collection techniques
- Natural environment teaching
- Coping skills development
- Reinforcement procedures
- Behavioral interventions
Certification
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
Timeline
Behavior Therapist
ABS Kids
10.2023 - Current
New Hire Trainer
Amazon
04.2020 - Current
Customer Service Manager
Walmart
03.2015 - 03.2020
Childcare Provider
Self Employed
01.2014 - 03.2015
High School Diploma -
Horizante Instruction And Training Center
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