Krystal Rodriguez
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
The Center for Health Care Services
San Antonio, TX
02.2022 - Current
- Scheduled and confirmed appointments.
- Entered information into system to update status reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered telephones and directed calls to appropriate staff members.
- Created and maintained accurate and complete records of all customer interactions in job-related software.
Customer Service Representative
Wells Fargo
San Antonio, TX
02.2019 - 12.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
Customer Service Agent
Auto Source Insurance
San Antonio, TX
03.2015 - 01.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Assistant Manager
Family Dollar
San Antonio, TX
06.2013 - 03.2015
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
Education
High School Diploma -
Memorial High School
San Antonio06.2010
Skills
- Call Documentation
- Efficient and Detail-Oriented
- Positive Attitude
- Clerical support
- Multitasking and Prioritization
- Retail sales customer service
- Customer relations
- Shipping and receiving understanding
- Data Entry
- Telephone Etiquette
- Verbal and Written Communication
Timeline
Customer Service Representative
The Center for Health Care Services
02.2022 - Current
Customer Service Representative
Wells Fargo
02.2019 - 12.2020
Customer Service Agent
Auto Source Insurance
03.2015 - 01.2019
Assistant Manager
Family Dollar
06.2013 - 03.2015
High School Diploma -
Memorial High School
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