Krystal Rodriguez
Petersburg,TX
Summary
Dynamic Relationship Manager with a proven track record at Wholesale Payments Inc., excelling in client engagement and business development. Recognized for exceeding sales goals and enhancing customer satisfaction through exceptional communication and critical thinking. Adept at building trust and fostering relationships, driving results in a competitive environment.
Overview
5
5
years of professional experience
Work History
Relationship Manager
Wholesale Payments Inc.
09.2024 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Property Manager
Onward Property Management
02.2024 - 09.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Applications Specialist
Wholesale Payments Inc.
07.2021 - 01.2024
- Enhanced application functionality by identifying and resolving software issues in a timely manner.
- Monitored usage trends and provided insightful recommendations for future enhancements or modifications to existing applications.
- Fostered a culture of continuous learning within the team by sharing knowledge, resources, and best practices related to application development and support.
- Championed data-driven decision-making among team members through effective monitoring and analysis of application usage metrics.
Bank Teller
Vista Bank
01.2020 - 07.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Petersburg High School
Petersburg, TXSkills
- Relationship building
- Client relationships
- Relationship building and management
- Excellent communication
- Service support
- Client engagement
- Time management
- Team leadership
- Risk management
- Cash handling
- Product knowledge
- Business development
- Critical thinking
- Attention to detail
- Customer service
- Data analytics
- Relationship management
- Solution management
- Written and verbal communication
- Proactive and focused
- Goal setting
- Team building leadership
- Risk assessment
- Prioritizing and planning
Timeline
Relationship Manager
Wholesale Payments Inc.
09.2024 - Current
Property Manager
Onward Property Management
02.2024 - 09.2024
Applications Specialist
Wholesale Payments Inc.
07.2021 - 01.2024
Bank Teller
Vista Bank
01.2020 - 07.2021
Petersburg High School
Similar Profiles
Amanda GarciaAmanda Garcia
Administrative Assistant at Wholesale Payments Inc.Administrative Assistant at Wholesale Payments Inc.
Riley AbregoRiley Abrego
Sales Agent at Wholesale PaymentsSales Agent at Wholesale Payments
CELESTE PEREZCELESTE PEREZ
Office Data Entry Clerk at Wholesale PaymentsOffice Data Entry Clerk at Wholesale Payments
Elektra MonroeElektra Monroe
Server Assistant at Outback SteakhouseServer Assistant at Outback Steakhouse
Kris ReyesKris Reyes
Plant Technician at S&W seed companyPlant Technician at S&W seed company