Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Krystal Rodriguez

San Antonio,TX

Summary

Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.

Overview

10
10
years of professional experience

Work History

Medical Courier

Quick Courier Service
San Antonio, TX
01.2024 - Current
  • Ensured timely pickup and delivery of packages within strict deadlines.
  • Adhered to HIPAA regulations for handling sensitive materials safely.
  • Managed multiple routes simultaneously while maintaining efficiency.
  • Responded promptly to changes or requests from dispatch personnel.

Scheduler

The Center for Health Care Services
San Antonio, TX
02.2022 - 09.2023
  • Created, updated, and monitored project schedules for multiple departments.
  • Provided clear instructions to patients regarding their upcoming visits.
  • Resolved customer complaints in a professional manner.
  • Ensured compliance with HIPAA regulations when handling confidential information.

Customer Service Representative

Wells Fargo
San Antonio, TX
02.2019 - 12.2020
  • Researched complex customer issues using available resources to identify solutions.
  • Performed data entry tasks to update customer information in bank systems accurately.
  • Provided customer service to clients by answering inquiries, resolving complaints and processing transactions.
  • Ensured compliance with all relevant laws, regulations and internal procedures.

Assistant Manager

Auto Source Insurance
San Antonio, TX
03.2015 - 01.2019
  • Addressed escalated customer inquiries promptly and effectively while upholding a positive demeanor.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Memorial High School
San Antonio
06-2010

Skills

  • HIPAA compliance
  • Customer service
  • Data entry and attention to detail
  • Banking operations support
  • Appointment scheduling
  • Empathy and patience

Education and Training

other

Timeline

Medical Courier

Quick Courier Service
01.2024 - Current

Scheduler

The Center for Health Care Services
02.2022 - 09.2023

Customer Service Representative

Wells Fargo
02.2019 - 12.2020

Assistant Manager

Auto Source Insurance
03.2015 - 01.2019

High School Diploma -

Memorial High School

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