Job Search Status
Open to workDesired start date: Flexible
Open To Work
Krystal Rosa
Charlotte,NC
Work Preference
Summary
Versatile and results-driven professional with over 10 years of experience in customer service, adept at managing complex data systems, troubleshooting technical challenges, and delivering exceptional personnel support in fast-paced, dynamic environments. Recognized for a proactive approach, strong problem-solving skills, and a commitment to operational excellence.
Overview
10
10
years of professional experience
1
1
LinkedIn Generative AI Certificate
1
1
Workday Basics Certificate
1
1
Workday Beyond Basics Certificate
3
3
years of post-secondary education
Work History
Integrations Analyst People Services Generalist
Walmart
Charlotte, NC
07.2022 - 11.2024
• Managed customer correspondence, addressing concerns and aligning efforts to meet business needs.
• Demonstrated up-to-date expertise and applied this to development, execution, and improvement of action plans.
• Implemented and monitored HR compliance, ensuring the confidentiality and integrity of information.
• Identified system improvement opportunities and adapted to changing organizational demands
Human Resource Specialist IV
Walmart
Charlotte, NC
10.2019 - 07.2022
• Conducted in-depth data validation and analytic reviews to support document processing and ensure data accuracy.
• Performed comprehensive root cause analysis to resolve transaction discrepancies and customer issues.
• Coordinated with internal/external stakeholders to validate data and fulfill compliance and audit requests.
• Ensured quality control by reviewing documentation and validating data accuracy.
• Collaborated with team members and business partners to identify improvement opportunities and adapt to new challenges.
Human Resource Representative
Family Dollar Corporate
Charlotte, NC
12.2014 - 03.2017
• Addressed HR policies and programs supporting business goals.
• Proactively identified potential issues, concerns, and opportunities, and worked with district managers to develop plans that address key issues.
• Administered benefits, compensation, worker's compensation, and short-term disability programs.
• Led recruiting, interviewing, and onboarding of candidates.
Education
Bachelor of Science in Communications Mass Media -
University of North Carolina At Charlotte
Charlotte, NC05.2012
Associate of Arts -
Central Piedmont Community College
Charlotte, NC 08.2005 - 12.2007
No Degree - Certified in Cybersecurity Certification
ISC2
09.2024 - 09.2025
Skills
Human Capital Management
Human Resources Information System
Recruiting and Onboarding
Customer Service
Leave of Absence Administration
Training and Development
Process Management
Incident/Ticket Management
Database Management
SLA Compliance
Technical Knowledge
- Workday Integrations
- ServiceNow
- SAP
- Business Process Management
- Oracle Service Cloud
- Kronos
- Kenexa
- Taleo
- Escreen
Certification
- LinkedIn-Generative AI Certificate
- Workday Basics Certificate
- Workday Beyond Basics Certificate
- ISC2 Certified in Cybersecurity 9/2025
Coursework
- Foundations of Cybersecurity Google
- Play It Safe: Manage Security Risks Google
- ISC2 Domain 1 Security Principles
- ISC2 Domain 2 Incident Response, Business Continuity and Disaster Recovery
- ISC2 Domain 3 Access Control Concepts
- ISC2 Domain 4 Network Security
- ISC2 Domain 5 Security Operations
Timeline
No Degree - Certified in Cybersecurity Certification
ISC2
09.2024 - 09.2025
Integrations Analyst People Services Generalist
Walmart
07.2022 - 11.2024
Human Resource Specialist IV
Walmart
10.2019 - 07.2022
Human Resource Representative
Family Dollar Corporate
12.2014 - 03.2017
Associate of Arts -
Central Piedmont Community College
08.2005 - 12.2007
Bachelor of Science in Communications Mass Media -
University of North Carolina At Charlotte