Krystal Rosa

• Managed customer correspondence, addressing concerns and aligning efforts to meet business needs.
• Demonstrated up-to-date expertise and applied this to development, execution, and improvement of action plans.
• Implemented and monitored HR compliance, ensuring the confidentiality and integrity of information.
• Identified system improvement opportunities and adapted to changing organizational demands

• Conducted in-depth data validation and analytic reviews to support document processing and ensure data accuracy.
• Performed comprehensive root cause analysis to resolve transaction discrepancies and customer issues.
• Coordinated with internal/external stakeholders to validate data and fulfill compliance and audit requests.
• Ensured quality control by reviewing documentation and validating data accuracy.
• Collaborated with team members and business partners to identify improvement opportunities and adapt to new challenges.

• Addressed HR policies and programs supporting business goals.
• Proactively identified potential issues, concerns, and opportunities, and worked with district managers to develop plans that address key issues.
• Administered benefits, compensation, worker's compensation, and short-term disability programs.
• Led recruiting, interviewing, and onboarding of candidates.