Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Krystal Rosado

New Britain,CT

Summary

Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Patient-focused medical professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. As a Massage Therapy student, I have the knowledge and experience to contribute greatly to an institute that has the potential of recruiting and training. Given the opportunity, I am confident that my skill set will match and or exceed expectations within given organization. My client focused mentality and years of customer service experience will shine through with each client .

Overview

1
1
Certification

Work History

Patient Care Coordinator

InterCommunity,INC
East Hartford, CT
04/10/23 - Current
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
  • Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Provided emotional support and counseling to patients during difficult times.
  • Assisted physicians in performing various procedures related to patient care needs.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
  • Developed treatment plans based on individualized assessment of each patient's needs.
  • Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
  • Responded promptly to any emergency situations that arose within the facility.
  • Processed patient intake information and updated medical records prior to treatment.
  • Scheduled evaluations and procedures for patients.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Compiled and maintained medical charts and reports in complex digital databases.

Registered Medical Assistant

Connecticut Children's Medical Center
Hartford, Connecticut
03/15/15 - 10/17/22
  • Performed patient assessments, including vital signs and medical history documentation.
  • Assisted physicians in exams, treatments, and procedures.
  • Prepared laboratory specimens for analysis and organized lab results.
  • Maintained clinical records according to HIPAA regulations.
  • Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
  • Greeted patients upon arrival at the office and managed scheduling of appointments.
  • Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.

Massage Therapist Intern

Cortiva Insitute
  • Student Clinical Experience
  • Communicated with clients regarding their preferences for pressure and technique during massage sessions.
  • Cleaned and sanitized all equipment between each client session according to state regulations.
  • Attended continuing education classes to stay current with industry trends and best practices.
  • Organized supplies needed for each appointment such as linens, oils, lotions.
  • Observed all safety protocols while performing massage services in accordance with state laws.
  • Adhered to HIPPA guidelines when handling confidential patient information.
  • Collaborated with other healthcare professionals on team projects involving patient care.
  • Greeted clients upon arrival at the health spa facility and provided them with necessary paperwork.
  • Evaluated client feedback from surveys to identify areas needing improvement within the organization.
  • Assisted in the development of client treatment plans based on their individual needs.
  • Provided therapeutic massage services to clients, including Swedish 50-80 min sessions
  • Demonstrated knowledge of anatomy, physiology, kinesiology, pathology and body mechanics as related to massage therapy.
  • Educated clients about the benefits of massage therapy and self-care practices for home use.

Education

Massage Therapist - Massage Therapy

Cortiva Institute
Cromwell, CT
04-2024

Emergency Medical Technician - Emergency Medical Technology

New Britain Emergency Medical Services
New Britain
06-2017

Massage Therapy - Massage Therapy

Connecticut Center For Massage Therapy - Newington
Newington, CT
12-2016

Medical Assistant Certificate - Medical Assisting

Lincoln Technical Institute - New Britain
New Britain, CT
09-2014

Associate of Science - Healthcare Management

Charter Oak State College
New Britain, CT

Skills

  • Office Administration
  • Insurance Practices
  • New Hire Training
  • Insurance Verification
  • Patient Flow Management
  • Program Oversight
  • Organizational Standards
  • Healthcare Operations
  • Database Coordination
  • Medical Data Collection
  • HIPAA Compliance
  • Patient Care Coordination
  • Filing and Recordkeeping
  • Inventory Management
  • Interdepartmental Collaboration
  • Appointment Scheduling
  • Patient Relations
  • Cross-Functional Teamwork
  • Process Improvements
  • Creative Problem-Solving
  • Relationship Building
  • Swedish Massage
  • Social Skills
  • Administrative Support
  • Treatment Planning

Languages

Spanish
Professional

Certification

  • CPR BLS Certification
  • Mental Health First Aid Certified
  • Registered Medical Assistant
  • Certified Medical Administrative Specialist

Timeline

Patient Care Coordinator

InterCommunity,INC
04/10/23 - Current

Registered Medical Assistant

Connecticut Children's Medical Center
03/15/15 - 10/17/22

Massage Therapist Intern

Cortiva Insitute

Massage Therapist - Massage Therapy

Cortiva Institute

Emergency Medical Technician - Emergency Medical Technology

New Britain Emergency Medical Services

Massage Therapy - Massage Therapy

Connecticut Center For Massage Therapy - Newington

Medical Assistant Certificate - Medical Assisting

Lincoln Technical Institute - New Britain

Associate of Science - Healthcare Management

Charter Oak State College

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Krystal Rosado