Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Rose

Denison,Tx

Summary

Results-driven Data Entry professional with 10+ years of experience in customer service, retail management, and data entry. Known for meticulous attention to detail and commitment to delivering exceptional results. Adept at managing multiple projects concurrently, ensuring accuracy and efficiency. Skilled in strategic scheduling and inventory management. Demonstrated proficiency in technical support, completing audits, and analytical thinking. Seeking a dynamic opportunity in data entry where a diverse skill set, dedication to excellence, and adaptability can contribute to the success of a forward-thinking organization.

Overview

10
10
years of professional experience

Work History

Chat Customer Service Agent

Chewy
01.2022 - Current
  • Responsively addressed incoming calls, providing assistance to customers with a commitment to maintaining a positive and helpful demeanor.
  • Engaged in ongoing professional development to stay on top of industry trends and product knowledge.
  • Collaborated with team members in group chat settings to offer support and ensure seamless customer interactions.
  • Demonstrated meticulous attention to detail by consistently leaving comprehensive and informative notes for team reference.
  • Achieved consistently high personal metrics and maintained a standard of quality effectiveness in all customer interactions.
  • Successfully adhered to and exceeded Key Performance Indicators (KPIs) within the chat department.

Store Manager

2 Giants LLC
09.2019 - 05.2021
  • Strategically scheduled staff in alignment with business trends to ensure optimal staffing levels at all times.
  • Emphasized a customer-centric approach, infusing this spirit into every aspect of the retail store team's operations.
  • Orchestrated impactful product launches, cultivating enthusiasm and engagement among customers.
  • Delivered unparalleled customer service and operational excellence, consistently exceeding expectations.
  • Provided expert guidance to customers, offering valuable advice on product selection to enhance their shopping experience.
  • Proactively managed inventory by ordering additional stock when existing levels approached predefined thresholds.
  • Drove results through effective leadership of the retail sales team, consistently achieving and surpassing established goals.
  • Achieved outstanding sales performance by upholding the highest standards of customer care and service quality.

Sales Associate

J& J No Limit
02.2018 - 08.2019
  • Provided comprehensive assistance to customers, addressing product inquiries with professionalism and product knowledge.
  • Cultivated and strengthened customer relationships through effective communication and excellent service.
  • Educated customers on product features and specifications, contributing to an informed and positive shopping experience.
  • Collaborated with the management team by supporting data entry tasks related to a vast product database containing over 50,000 SKUs.
  • Managed the end-to-end processing of shipments, ensuring accuracy and efficiency in handling logistics.
  • Played a pivotal role in onboarding new associates by imparting training on standard operating procedures (SOP) to maintain consistency in operations.

Prestige Sales Associate

Ulta
10.2017 - 02.2018
  • Provided personalized assistance to customers with high-end Prestige brands, ensuring an elevated shopping experience.
  • Conducted seamless check-out processes, maintaining efficiency and customer satisfaction.
  • Collaborated with team members to facilitate the efficient processing of incoming shipments.
  • Executed planograms for the storefront, meeting designated time expectations.
  • Played a key role in the training of new hires, imparting comprehensive product knowledge.

Sales Supervisor

Sunglass Hut
09.2015 - 08.2017
  • Oversaw the sales floor and conducted daily, weekly, and monthly audits of paperwork.
  • Provided training to new hires, ensuring a strong understanding of product knowledge.
  • Assisted customers upon entry to the store, maintaining a high level of service.

Call Center Associate

Real Page
06.2017 - 07.2017
  • Responsibly addressed incoming phone calls, assisting prospective residents in finding suitable apartments.

Barista

Starbucks
06.2014 - 10.2015
  • Offered attentive service to customers, prepared beverages, maintained cleanliness, and managed inventory supplies.

Petting Zoo Attendant

Cathy's Critters
02.2014 - 05.2014
  • Assisted in the loading and unloading of animals and their supplies.
  • Maintained the petting zoo, actively participating in shows, and engaging with children and parents

Education

High School Diploma -

Farmersville High School
Farmersville, TX
05.2015

Skills

Technical Proficiency:

  • Typing Speed: WPM 60
  • Computer Literacy
  • Internet Savvy
  • Technical Support

Analytical and Problem-Solving Skills:

  • Completing Audits
  • Analytical and Logical Thinking
  • Data Analysis
  • Problem-Solving Abilities

Communication and Relationship Management:

  • Effective Communication
  • Client Relations
  • Customer Service Abilities

Sales and Promotion:

  • Lead Prospecting
  • Performer Promotion

Organizational and Time Management:

  • Time Management
  • Attention to Detail

Knowledge and Learning:

  • Product Knowledge
  • Learning New Product Knowledge and Procedures

Timeline

Chat Customer Service Agent

Chewy
01.2022 - Current

Store Manager

2 Giants LLC
09.2019 - 05.2021

Sales Associate

J& J No Limit
02.2018 - 08.2019

Prestige Sales Associate

Ulta
10.2017 - 02.2018

Call Center Associate

Real Page
06.2017 - 07.2017

Sales Supervisor

Sunglass Hut
09.2015 - 08.2017

Barista

Starbucks
06.2014 - 10.2015

Petting Zoo Attendant

Cathy's Critters
02.2014 - 05.2014

High School Diploma -

Farmersville High School

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Krystal Rose