KRYSTAL RUSHTON
Elk Grove,CA
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative(Claims Analyst)
Vision Service Plan
07.2018 - 06.2024
- High volume Inbound Call center 300-400 Calls Daily
- Process claims
- Data Entry
- Compile member data
- Verify members benefits
- Explain how vision benefits work
- Assisting member with self service online portal
- Issuing Authorizations for medical services
- Securing members personal information according to HIPPA regulations.
- Database research to provide Doctors/members with accurate information
- Skilled at working independently and collaboratively in a team environment.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Negotiated favorable settlements with claimants, resulting in cost savings for the company.
Fulfillment Associate
Amazon
08.2017 - 07.2018
- Met trucks carrying incoming shipments, carefully unloaded merchandise and moved containers or pallets to staging locations.
- Utilized shipping system software to verify all necessary files were uploaded to shipping delivery service.
- Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
- Accepted, processed and filled orders quickly and accurately.
- Operated handheld scanners to track merchandise throughout fulfillment process.
Cash Office Associate
Marshalls
07.2012 - 02.2017
- Reconciled daily cash variance reports, tracking overage's and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
- Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
- Organized cash movements between offices and to or from banks.
Nurse Assistant
IHSS
02.2010 - 04.2014
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Documented patient intake and dietary requirements and assisted with feeding.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Technical Support Representative
Care Fusion
07.2012 - 01.2014
- Troubleshoot medical IV equipment
- Document record accuracy according to patients charts
- Label and code each IV machine
- Monitor Prescription accuracy
Administration / Program Aide
Health for All Adult Day Health Program
03.2010 - 06.2010
- Schedule appointments
- Securely dispose of Pt medical records
- Scanning confidential documents into database
- Set up and maintained physical and electronic filing systems.
- Follow all HIPPA regulations to securely store or dispose of patient information.
- Set and optimized employee schedules to secure proper coverage for all shifts.
- Conduct group activities
Education
Cosmetology License - Cosmetology Education
- Cosmetology
- Business Fundamentals
- Guest Services
CNA Certificate Achieved & CPR Certified - CNA
Some College (No Degree) -
- Business Principles
- Personal Finance
- Medical Terminology
- Healthcare in a Multicultural Society
Skills
- Project management abilities
- Active listening
- Data evaluation
- Written and verbal communication
- Microsoft Outlook
- Working as team & independently
- Business Management
- Marketing Familiarity
Certification
- CNA License
- Red Cross BLS/CPR certification
- Cosmetology License
- Licensed [Job Title] - [Timeframe]
Timeline
Customer Service Representative(Claims Analyst) - Vision Service Plan
07.2018 - 06.2024
Fulfillment Associate - Amazon
08.2017 - 07.2018
Cash Office Associate - Marshalls
07.2012 - 02.2017
Technical Support Representative - Care Fusion
07.2012 - 01.2014
Administration / Program Aide - Health for All Adult Day Health Program
03.2010 - 06.2010
Nurse Assistant - IHSS
02.2010 - 04.2014
Paul Mitchell The School Sacramento - Cosmetology License, Cosmetology Education
Center Pointe Learning Institute - CNA Certificate Achieved & CPR Certified, CNA
Sacramento City College - Some College (No Degree),
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