Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Krystal Santiago

Hartford,CT

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.

Overview

10
10
years of professional experience

Work History

Manager

Courier Express Inc
Farmington , CT
08.2017 - 04.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Bus Montior

Specialty Transportation Inc
West Hartford, CT
10.2014 - 07.2017
  • Enforced safety regulations by reminding passengers to remain seated and keep noise levels down.
  • Provided customer service assistance to passengers with questions or concerns regarding their ride.
  • Conducted regular headcounts of all riders aboard the bus to verify that everyone had arrived at their destination safely.
  • Managed difficult situations between passengers in a calm and professional manner while maintaining order on the bus.
  • Assisted drivers in keeping track of time schedules for arrival and departure times.
  • Monitored passenger behavior while enforcing rules against smoking, eating, drinking alcohol., onboard the bus.
  • Assisted drivers in managing unruly behavior among children by speaking calmly yet firmly with them about acceptable behavior expectations while riding public transit vehicles.
  • Implemented process to make sure students exited at correct stop and to proper guardians.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Spoke directly with each student to understand pressing needs, concerns or fears.
  • Helped drivers monitor and manage student actions to maintain bus safety.

Cashier

Walmart
Rocky Hill, CT
10.2014 - 12.2014
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified customer age requirement for alcohol or tobacco purchases.

Education

High School Diploma -

Hartford Public High School
Hartford, CT
06-2013

Skills

  • Workforce Management
  • Policy Implementation
  • Staff Development
  • Strategic Planning
  • Team Leadership
  • Time Management
  • Customer Relationship Management (CRM)
  • Complex Problem-Solving
  • Schedule Preparation
  • Staff Management
  • Verbal and written communication

Languages

Spanish
Professional

Timeline

Manager

Courier Express Inc
08.2017 - 04.2024

Bus Montior

Specialty Transportation Inc
10.2014 - 07.2017

Cashier

Walmart
10.2014 - 12.2014

High School Diploma -

Hartford Public High School

Similar Profiles

CREATE PROFILE
Krystal Santiago