Krystal Schiemann
Fort Smith,USA
Summary
- Supervisory experience.
- Good organizational skills and attention to detail.
- Adept at listening, mentoring and guiding agents.
- Strong customer service skills.
- Quick learner and enthusiastic
Overview
18
18
years of professional experience
Work History
Team Leader
Goodyear Fleet HQ
08.2019 - Current
- Managing call center agents by providing guidance and support to enhance their performance
- Overseeing the call queue and efficiently deploying our flexible team to address call volume demands
- Conducting one-on-one meetings with agents to review metrics and offer strategies for improving workplace efficiency
- Supporting agents in effective time management practices
- Collaborating with agents to analyze call quality, addressing missed points, and providing explanations for evaluations
- Assisting with quality assurance as required
- Supporting agents in effective time management practices
Call Center
Goodyear Fleet HQ
09.2018 - 08.2019
- Taking calls from drivers and companies to dispatch calls for tire service
- Working to make sure that the call goes smoothly and urgently while being friendly and professional
- Making sure to capture every aspect of the call through accurate note taking and conveying the service needs to the shop/technician
- Overseeing update folders and special projects and making sure that the agents are correctly dispatching out calls with the companies service specs in mind
Call Center
Goodyear Fleet HQ
03.2017 - 09.2018
- Taking calls from drivers and companies to dispatch calls for tire service
- Working to make sure that the call goes smoothly and urgently yet being friendly and professional
- Typing the information in the system and then relaying information accurately to the Technician
Leasing Consultant
Oakbrook Apartments
03.2013 - 09.2016
- Responsibilities included: Greeting potential renters, showing people apartments, doing leases with new renters, take maintenance requests, calling vendors for apartment repairs, light cleaning, making bank deposits
Cashier/Shift Leader
Choctaw Travel Plaza
06.2007 - 09.2012
- Responsibilities included: running register, cleaning, cooking, customer service, supervision of employees
Education
Associate of Applied Science - Medical Billing And Coding
Colorado Technical University
Colorado Springs, CO02-2010
Skills
- Problem-solving
- Team supervision
- Team motivation
- Team building
- Work Planning and Prioritization
- People management
- Performance improvement
- Documentation and reporting
- Leading team meetings
- Quality improvement
- Coaching and mentoring
- Attention to detail
Timeline
Team Leader
Goodyear Fleet HQ
08.2019 - Current
Call Center
Goodyear Fleet HQ
09.2018 - 08.2019
Call Center
Goodyear Fleet HQ
03.2017 - 09.2018
Leasing Consultant
Oakbrook Apartments
03.2013 - 09.2016
Cashier/Shift Leader
Choctaw Travel Plaza
06.2007 - 09.2012
Associate of Applied Science - Medical Billing And Coding
Colorado Technical University
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