Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Krystal Schiemann

Krystal Schiemann

Fort Smith,USA

Summary

  • Supervisory experience.
  • Good organizational skills and attention to detail.
  • Adept at listening, mentoring and guiding agents.
  • Strong customer service skills.
  • Quick learner and enthusiastic

Overview

18
18
years of professional experience

Work History

Team Leader

Goodyear Fleet HQ
Fort Smith, USA
08.2019 - Current
  • Managing call center agents by providing guidance and support to enhance their performance
  • Overseeing the call queue and efficiently deploying our flexible team to address call volume demands
  • Conducting one-on-one meetings with agents to review metrics and offer strategies for improving workplace efficiency
  • Supporting agents in effective time management practices
  • Collaborating with agents to analyze call quality, addressing missed points, and providing explanations for evaluations
  • Assisting with quality assurance as required
  • Supporting agents in effective time management practices

Call Center

Goodyear Fleet HQ
Fort Smith, USA
09.2018 - 08.2019
  • Taking calls from drivers and companies to dispatch calls for tire service
  • Working to make sure that the call goes smoothly and urgently while being friendly and professional
  • Making sure to capture every aspect of the call through accurate note taking and conveying the service needs to the shop/technician
  • Overseeing update folders and special projects and making sure that the agents are correctly dispatching out calls with the companies service specs in mind

Call Center

Goodyear Fleet HQ
Fort Smith, USA
03.2017 - 09.2018
  • Taking calls from drivers and companies to dispatch calls for tire service
  • Working to make sure that the call goes smoothly and urgently yet being friendly and professional
  • Typing the information in the system and then relaying information accurately to the Technician

Leasing Consultant

Oakbrook Apartments
Ft Smith, USA
03.2013 - 09.2016
  • Responsibilities included: Greeting potential renters, showing people apartments, doing leases with new renters, take maintenance requests, calling vendors for apartment repairs, light cleaning, making bank deposits

Cashier/Shift Leader

Choctaw Travel Plaza
Pocola, USA
06.2007 - 09.2012
  • Responsibilities included: running register, cleaning, cooking, customer service, supervision of employees

Education

Associate of Applied Science - Medical Billing And Coding

Colorado Technical University
Colorado Springs, CO
02-2010

Skills

  • Problem-solving
  • Team supervision
  • Team motivation
  • Team building
  • Work Planning and Prioritization
  • People management
  • Performance improvement
  • Documentation and reporting
  • Leading team meetings
  • Quality improvement
  • Coaching and mentoring
  • Attention to detail

Timeline

Team Leader

Goodyear Fleet HQ
08.2019 - Current

Call Center

Goodyear Fleet HQ
09.2018 - 08.2019

Call Center

Goodyear Fleet HQ
03.2017 - 09.2018

Leasing Consultant

Oakbrook Apartments
03.2013 - 09.2016

Cashier/Shift Leader

Choctaw Travel Plaza
06.2007 - 09.2012

Associate of Applied Science - Medical Billing And Coding

Colorado Technical University
Krystal Schiemann