Krystal Schwanke
Phoenix,AZ
Summary
Customer service expert with 11 years of experience seeking a career jumpstart. Possessing 4 years of reception and medical office experience as well as 2 years of management experience. Skilled in scheduling, problem-solving, and organization. A self-starter and fast learner, adept at quickly adapting to new challenges and excelling in any opportunity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
AZ Pain Doctors
02.2023 - Current
- Trained new front office staff, ensuring thorough understanding of policies and procedures.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Achieved high-quality service by maintaining open communication channels among team members.
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Front Desk Administrator
AZ Pain Doctors
01.2020 - 02.2023
- Administrative experience in the front office of a fast paced pain management clinic.
- Checked patient insurance, demographic, and health history to keep information current in our EMR system.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed addressing inquiries and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Behavioral Health Technician
Our Loving Hands LLC
01.2017 - 01.2020
- Caregiver and habilitation experience to a little girl with autism and assistant to mother with Multiple Sclerosis.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring client’s safety.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Improved client behaviors by implementing evidence-based behavioral interventions and strategies.
- Assisted client in developing individualized goals and provided ongoing support throughout the process.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Maintained detailed documentation of client progress, enabling effective adjustments to treatment plans as needed.
- Taught client how to complete basic household chores and prepare food.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing client’s unique needs.
- Intervened with client’s challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Worked as part of collaborative team to address changing needs of the children and her family.
- Learned specialized behavior approaches to implement behavioral strategies.
- Delivered compassionate client care, focusing on safety, comfort and emotional support.
- Supported client confidentiality in accordance with HIPAA regulations.
- Organized recreational activities to assist in client’s enrichment.
- Administered client’s medications and tracked dosages.
- Provided therapeutic activities to assist with client’s development.
Marketing and Merchandising Manager
Old Navy
01.2016 - 01.2017
- Marketing, merchandising, and management experience.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Collaborated with marketing department to develop effective advertising materials that showcased featured products attractively.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Optimized store displays and appearance via strategic merchandising.
Merchandising Specialist and Sales Associate
Banana Republic Factory Store
01.2013 - 01.2016
- Customer service and merchandising experience.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Evaluated store performance and made recommendations for changes to optimize sales.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
- Partnered with store personnel during remodels or relocations to ensure seamless transition of visual merchandising elements into new spaces.
Education
Associate's Degree - General Studies
Paradise Community College
Phoenix, AZ01.2018
High School -
Marquette Catholic High School
Michigan City, IN01.2015
Skills
- Medical receptionist
- Customer service
- Retail sales
- Merchandising
- Medical scheduling
- Retail management
- Technology savvy
- Organization
- Problem solving
- Time management
- Eye for detail
- Multitasking
- Behavioral Health
- Medical Office Experience
- Medical Terminology
- Office Administration
- EMR Systems
- Caregiving
- HIPAA
- Patient Care
- Pain Management
- Microsoft Word
- Microsoft Excel
- Data entry
Certification
- CPR Certification
- First Aid Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Office Supervisor
AZ Pain Doctors
02.2023 - Current
Front Desk Administrator
AZ Pain Doctors
01.2020 - 02.2023
Behavioral Health Technician
Our Loving Hands LLC
01.2017 - 01.2020
Marketing and Merchandising Manager
Old Navy
01.2016 - 01.2017
Merchandising Specialist and Sales Associate
Banana Republic Factory Store
01.2013 - 01.2016
Associate's Degree - General Studies
Paradise Community College
High School -
Marquette Catholic High School
- CPR Certification
- First Aid Certification
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