Krystal Scott
Crowley,TX
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Motivated specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable. Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through three years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
4
4
years of professional experience
Work History
Senior Claims Adjsuter
Hyrecar/ Getaround LLC
03.2023 - 02.2024
- Improved claim resolution times by streamlining the claims investigation process.
- Reduced company expenses for outsourced services by handling complex casualty claims inhouse.
- Increased customer satisfaction with timely and fair claim settlements.
- Conducted thorough investigations, including interviews and document analysis, to determine liability and coverage
•Gig Economy/ Ride-share auto claims and coverage specialist
•Policy analysis and revision
•Coverage determination for claims filed
•Liability investigation
•Determine and set accurate reserves and complete settlement
•Created claims processes and assisted with implementation
• Owner/Renter Risk assessment
•TPA liaison
•Total loss adjuster/Salvage Subject matter expert
•New hire training
•Touch less payments & troubleshooting
Auto Claims Adjuster
Progressive Insurance
10.2021 - 04.2023
- Investigates and process claims by utilizing recorded statements and damage reviews
- Communicate policy limits to troubleshoot coverage issues
- Verify total loss paperwork and State Title information are in line with state regulator guidelines
- Analyze actual cash value of vehicles by implementing evaluations, that result in settlement offers
- Execute policy interpretation and exposure recognition
- Correspond with lienholders to request Guarantee of Title documentation
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies when necessary.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.
Senior Operations Specialist
J.P. Morgan Chase
08.2020 - 09.2021
- Obtained end-to-end understanding of assigned accounts, including surrounding operations impacting the account, areas generating GL entries to the account, system interfaces, and transaction flow of originating and clearing entries
- Research outstanding items for assigned accounts and process clearing entries were appropriate
- Communicate with departmental management, business partners and external vendors to facilitate resolution of outstanding items.
- Participate in project activity and User Acceptance Testing (UAT) as assigned
- Ensure adherence to Corporate Accounting and departmental policies and procedures
- Input data into the system while following standard operating procedures and customer-specific instructions for processing
- Verify negotiability of checks through customer specific instructions for processing
- Maintain daily, weekly and monthly Key Performance Indicators (KPIs) for customers and be an integral contributor to the regular Quarterly Business Review (QBR) process
Senior Customer Service Representative
PennyMac Loan Services
11.2019 - 08.2020
- Provide strong customer service focus with the ability to resolve routine customer issues
- Responsible for handling and educating customer inquiries on the mortgage process while maintaining customer retention and satisfaction
- Interacted with other Penny Mac servicing departments to cross sell Penny Mac loan products to existing customers
- Ensures that all loan servicing requirements are met as specified by the investor and regulatory agencies.
Education
Associates - Computer Science
Stephen F Austin State University
Nacogdoches, TXHigh School Diploma -
Paul Lawrence Dunbar High School
Fort Worth, TX05.2007
Skills
- Organizational Skills
- Claims Investigations
- Case Management
- Corporate Policies and Procedures
- Claims Adjustments
- Compensation Negotiations
- Claims Evaluations
- Investigation Documentation
- Policy and Procedure Management
Timeline
Senior Claims Adjsuter
Hyrecar/ Getaround LLC
03.2023 - 02.2024
Auto Claims Adjuster
Progressive Insurance
10.2021 - 04.2023
Senior Operations Specialist
J.P. Morgan Chase
08.2020 - 09.2021
Senior Customer Service Representative
PennyMac Loan Services
11.2019 - 08.2020
Associates - Computer Science
Stephen F Austin State University
High School Diploma -
Paul Lawrence Dunbar High School
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