Krystal Scroggins
Cedar Lake,IN
Summary
Personable, leader with a multi task mind allowing to let someone else take the lead. I follow policy & guidelines. Looking to become apart of a company that I can start my long term career with & advance in opportunity when skill levels have exceeded in current my role. Great at team roles or solo roles. Having empathy & listening skills is key to having successful interactions every time!
Overview
20
20
years of professional experience
Work History
Owner
The Nail Bodega
08.2020 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Remote Customer Service Representative
Teleperformance USA
06.2021 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Remote Customer Service Representative
True Green
11.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Manager
Golo Gas Station
01.2014 - 12.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Front Desk Receptionist
Holiday Inn Suites
02.2005 - 10.2014
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Education
Manicurist - Beauty & Barber
Lil Lou's Beauty And Barber College
Gary, IN04.2024
Personal Lines - Insurance
Exam Fax
Online02.2024
Certified Nursing Assistant - Health Care
Lutheran School of Nursing
St Louis, MO10.2010
Skills
- Relationship Building
- Verbal and written communication
- Client Service
- Small business operations
- Customer Relations
- Operations Management
- Business Management
- Business Planning
- Staff Management
- Team Oversight
- Marketing
- Financial Management
- Business launch
- Consulting
- Product branding
- Cost Reduction
Timeline
Remote Customer Service Representative
Teleperformance USA
06.2021 - 04.2024
Remote Customer Service Representative
True Green
11.2020 - 06.2021
Owner
The Nail Bodega
08.2020 - Current
Manager
Golo Gas Station
01.2014 - 12.2020
Front Desk Receptionist
Holiday Inn Suites
02.2005 - 10.2014
Manicurist - Beauty & Barber
Lil Lou's Beauty And Barber College
Personal Lines - Insurance
Exam Fax
Certified Nursing Assistant - Health Care
Lutheran School of Nursing
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