Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krystal Serrano

Derby,CT

Summary

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong communication with talent dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Assistant

DOCS Urgent Care
07.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment daily.
  • Obtained client medical history, medication information, symptoms, and allergies per patient rounding up to 30 patients a day.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted patients by answering questions and providing information regarding referrals.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Medical Assistant

CTGI
01.2023 - 07.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment
  • Obtained client medical history, medication information, symptoms, and allergies
  • Documented vital signs and health history for patients in clinic and hospital environments
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

Front Desk

Courtyard by Marriott
12.2019 - 09.2020
  • Took multiple reservations over the phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Oversaw fast-paced front desk operations and guest needs at busy times.

Front Desk

Residence Inn By Marriott
04.2019 - 01.2023
  • Took reservations over the phone, in person and via computer for guests and provided confirmation information
  • Answered customer telephone calls promptly and appropriately handled needs
  • Oversaw fast-paced front desk operations and guest needs at busy times.
  • Resolved customer complaints in a timely manner while following company policies and procedures.
  • Answered incoming calls and emails, providing frontline customer support or assistance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Cashier

Supersandwich
Shelton, CT
06.2016 - 04.2019
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Education

Medical Assistant -

Lincoln Technical
11.2022

Biotechnology

Fairchild Wheeler
06.2016

Skills

  • Information Intake
  • Assisting with Physical Exams
  • Patient Treatment
  • Medical Charts and Records
  • Patient Intakes
  • Phlebotomy
  • Customer Service
  • Epic Experience

Certification

First Aid/CPR Certified

Timeline

Medical Assistant

DOCS Urgent Care
07.2023 - Current

Medical Assistant

CTGI
01.2023 - 07.2023

Front Desk

Courtyard by Marriott
12.2019 - 09.2020

Front Desk

Residence Inn By Marriott
04.2019 - 01.2023

Cashier

Supersandwich
06.2016 - 04.2019

Medical Assistant -

Lincoln Technical

Biotechnology

Fairchild Wheeler

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Krystal Serrano