Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Shaw

Marysville,CA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Yuba Water Agency
08.2023 - Current
  • Handling incoming calls and other communications
  • Greeting clients and visitors and directing them to appropriate staff member
  • Managing filing system and maintaining documents
  • Performing general office clerk duties and errands
  • Organizing travel arrangements and reservations as needed
  • Monitoring incoming emails and forwarding or answering as required
  • Preparing outgoing mail and coordinating courier service
  • Updating paperwork, maintaining documents and word processing
  • Helping organize and maintain office common areas
  • Coordinating events as necessary
  • Maintaining supply inventory
  • Scheduling appointments, meetings
  • Experience as a virtual assistant
  • Creating, maintaining, and entering information into databases
  • Creating documents, spreadsheets and presentations using Word, Excel, PowerPoint.

Small Business Owner/Manager

Royalty Cleaning
09.2020 - 08.2023
  • Responsibilities such as creating business plans, arranging financing, hiring staff, reviewing sales, developing marketing strategies, overseeing daily activities, and identifying business opportunities
  • Washed walls, ceiling, and woodwork, waxing and polishing as necessary, assigned duties to other staff and gave instructions regarding work methods and routines
  • Swept and mopped floors, wiped down and dusted mirrors, counters, and walls and washed laundry
  • Responsible for dusting, vacuuming, taking out trash, cleaning mirrors, showers, toilets, floors, cobwebs, sinks, microwaves, stoves, refrigerators, switching bed sheets and more
  • Established professional relationship with clients and completing every task they request in professional way
  • Consistently exceeded clients expectations in order to guarantee future services
  • Fulfilled clients requests while maintaining excellent company reputation
  • Re-stocked soap and toiletries in bathrooms after cleaning and disinfecting bathroom surfaces, tub, shower, and toilet
  • Kept notes, keys, logged mileage and hours and relayed any concerns to management.

Front Desk Coordinator/Accounts Payable Specialist

Hilbers Jones Property Management
01.2021 - 01.2022
  • Greeting and assisting visitors / patients
  • Receiving and directing phone calls and e-mails
  • Providing information on company's products or services
  • Filling-up registrations and appointing schedules
  • Entering and retrieving patient or client information and files
  • Handling crises and troubleshooting
  • Scheduling appointments and meetings
  • Assisting with clerical and administrative tasks
  • Post business transactions, process invoices, verify financial data for use in maintaining accounts payable records
  • Provide other clerical support necessary to pay obligations of organization
  • Maintain meticulous records of outstanding payables
  • Ensure accuracy of organization's financial documents for payment, auditing and tax purposes
  • Protect businesses against unintentional overpayment
  • Practice effective monitoring to ensure payments are made to vendors in timely manner.
  • Reached out to vendors and customers to verify information and follow up on client issues

Teller

US Bank National Association
04.2017 - 08.2020
  • Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
  • Informing customers about bank products and services
  • Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete
  • Maintaining and balancing cash drawers and reconciling discrepancies
  • Packaging cash and rolling coins to be stored in drawers or bank vault
  • Keeping clean, organized work area and professional appearance
  • Handling currency, transactions, and confidential information in responsible manner
  • Using software to track bank information and generate reports
  • Following all bank financial and security regulations and procedures.

Bank Teller

Tri Counties Bank
11.2015 - 04.2017
    • Greeting customers and providing customer service
    • Monitoring incoming emails and forwarding or answering as required using Microsoft Outlook
    • Updating paperwork, maintaining documents and word processing
    • Preparing outgoing mail and coordinating courier service
    • Processing transactions with accuracy and efficiency
    • Maintaining and balancing cash drawers
    • Identifying and offering banking products and services based on customer needs
    • Helping customers open new accounts, pay bills, access safety deposit boxes, etc
    • Verifying customers and ensuring proper paperwork
    • Handling cash, checks, cards, and currency conversions
    • Creating documents, spreadsheets and presentations using Word, Excel, PowerPoint
    • Scheduling appointments.

Cage Cashier

Thunder Valley Casino
12.2013 - 07.2015
  • Responsible for providing 'Four Diamond / Luxury' Guest Service to Guest always
  • Responsible for operation of front window, including but not limited to items such as cashing checks, purchasing and redeeming chips, coupons and complimentary items for cash
  • Responsible for accuracy of chip bank inventory, pit fills and credits
  • Responsible for accuracy and transfer of funds in jackpot window
  • Responsible for accuracy of signatures and documentation
  • Maintains accurate bank count of frontline, jackpot and chip bank
  • Performs all duties in accordance with approved policies, procedures, Gaming Regulations, and Tribal Internal Controls
  • Maintain confidentiality always.

Education

High School Diploma -

Stein High School
Tracy, CA
06.2010

Skills

    • Time Management
    • Organizational Skills
    • Problem Solving
    • Critical Thinking
    • Professionalism
    • Detail Oriented
    • Customer Service
    • Technical Skills
    • Computer Efficiency
    • Adaptability
    • Bank Teller
    • Microsoft Office
    • Clerical
    • Microsoft Outlook Calendar
    • Typing 45WPM
      • Office Management
      • Administrative Experience
      • Analysis skills
      • Payroll
      • Accounting
      • Property Management
      • Bookkeeping
      • Microsoft PowerPoint
      • Finance
      • Communication skills
      • Microsoft Excel
      • Computer skills
      • Microsoft Word
      • Accounts Payable

Timeline

Administrative Assistant

Yuba Water Agency
08.2023 - Current

Front Desk Coordinator/Accounts Payable Specialist

Hilbers Jones Property Management
01.2021 - 01.2022

Small Business Owner/Manager

Royalty Cleaning
09.2020 - 08.2023

Teller

US Bank National Association
04.2017 - 08.2020

Bank Teller

Tri Counties Bank
11.2015 - 04.2017

Cage Cashier

Thunder Valley Casino
12.2013 - 07.2015

High School Diploma -

Stein High School

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Krystal Shaw