Krystal Shumake
Scranton
Summary
Highly skilled and detail-oriented professional with over eight years of excellent work ethic, teamwork, multitasking, problem-solving and organizational skills. Adept at promptly assisting customers and maintaining customer satisfaction. Demonstrated history of building strong bonds with clients and working well in high-pressure situations.
Overview
17
17
years of professional experience
Work History
Homemaker
Self Employed
08.2015 - Current
- Advised and assisted the family of 4 in planning healthy meals, purchasing, and preparing meals.
- Created. assigned, and scheduled various housekeeping duties for two children ages 1-9, according to their capabilities.
- Managed various tasks at once in a timely order
- Provided in-home care and schooling for two children
Hospitality Manager
Golden Corral
01.2014 - 01.2015
- Scheduled work hours for 60 employees to achieve adequate manpower coverage
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables
- Assisted guests with check-ins, incident reports and additional services with efficiency and professionalism
Waitress
Golden Corral
01.2010 - 01.2014
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Packaged and stored food products following proper handling and preservation methods.
Waitress
Century Oaks Retirement Home
01.2007 - 01.2010
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to each resident’s needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
Palm Bay Magnet High School
01.2010
Skills
- Customer Support
- Verbal Communication
- High-Pressure Environments
- Effective Multitasking
- Billing and Payment Processing
- Teamwork and Collaboration
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Homemaker
Self Employed
08.2015 - Current
Hospitality Manager
Golden Corral
01.2014 - 01.2015
Waitress
Golden Corral
01.2010 - 01.2014
Waitress
Century Oaks Retirement Home
01.2007 - 01.2010
High School Diploma -
Palm Bay Magnet High School
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