Krystal Sibilia
Lenexa,KS
Summary
Highly motivated and personable professional with extensive experience in customer service, front desk operations, and team management. Known for strong problem-solving abilities, effective communication, and a compassionate approach to customer interactions. Proven track record of resolving issues efficiently while maintaining a positive customer experience. Adept at managing daily operations, leading teams, and creating welcoming environments that enhance client satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Dietary Aide
Overland Park Post Acute
Overland Park, Kansas
07.2025 - Current
- Prepared and served nutritious meals to residents following dietary guidelines.
- Assisted in maintaining cleanliness and organization in the kitchen and dining areas.
- Delivered meals to residents, ensuring timely service and proper presentation.
- Adhered to safety standards while handling food and kitchen equipment daily.
- Set up trays and food service carts to deliver food to residents.
- Followed dietary procedures in accordance with established policies.
- Treated patients and team members with dignity and respect.
- Delivered snacks to nurse station for distribution to specific residents.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Assisted in the ordering, receiving, storage, and inventory of food items.
Customer Service
Advensus
11.2022 - 05.2024
- Facilitated team collaboration and independently resolved colleague issues to maintain seamless workflows.
- Managed inbound and outbound calls, assisting with online purchases, billing inquiries, and product questions.
- Gathered and documented essential customer information into company systems to ensure accurate records.
- Santo Domingo, Dominican Republic
Business Owner & General Manager
Sibilias on the Road Corp
Lenexa, USA
11.2019 - 04.2023
- Managed diverse business operations including finance, customer orders, human resources, and payroll, ensuring consistent workflow and operational efficiency.
- Maintained financial stability by ensuring profitability and obtaining funding for growth initiatives, supporting sustainable business expansion.
- Created and executed a marketing strategy that effectively attracted new business and strengthened market presence.
Front Desk Agent
KWB Front Office
Lenexa, Kansas
03.2018 - 10.2019
- Developed and implemented an enrollment campaign for guest service agents, earning recognition as Employee of the Month and Loyalty Champion.
- Managed guest interactions, including check-ins and check-outs, and efficiently processed authorizations, deposits, and payments to ensure accurate record maintenance.
- While helping as a server I was responsible for setting up and maintaining the breakfast area, greeting guests warmly, ensuring food items were stocked and presented neatly, and providing excellent customer service. I assisted with special requests, kept the dining area clean and organized, and worked closely with the kitchen and housekeeping teams to ensure a smooth and pleasant experience for all guests.
- Provided detailed information about hotel amenities and local attractions to guests.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with housekeeping to ensure rooms met cleanliness standards before check-in.
- Assisted in training new front desk staff on procedures and customer service protocols.
- Monitored lobby area to ensure a welcoming environment for all guests and visitors.
Education
GED -
Beyond Institute Center
Kissimee, FLHigh School Diploma -
William L. Dickinson HS
Jersey City, NJSkills
- Hotel Software (Opera, Key System)
- Google Workspace
- Training
- Sales
- Problem Solver
- Time Management
- Decision Making
- Cross-Selling
- Customer Service
- Administrative Support
- MS Office
- Computer Software Savvy
- Upselling
- Guest Services
- Data Entry (70WPM)
- Record Keeping
- Empathy
- Active Listening
- Patience
- Communication Skills
- Multitasking
- Data Entry
- Housekeeping
- Front desk
- Bilingual
- Problem-Solving
- Team collaboration
- Effective communication
- Attention to detail
- Staff training
Timeline
Dietary Aide
Overland Park Post Acute
07.2025 - Current
Customer Service
Advensus
11.2022 - 05.2024
Business Owner & General Manager
Sibilias on the Road Corp
11.2019 - 04.2023
Front Desk Agent
KWB Front Office
03.2018 - 10.2019
GED -
Beyond Institute Center
High School Diploma -
William L. Dickinson HS