Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Simpson

Seguin

Summary

Accomplished professional with a proven track record at TGI Fridays, enhancing customer satisfaction and streamlining operations. Skilled in cash handling and exceptional customer service, demonstrating strong work ethic and team collaboration. Achieved significant improvements in guest engagement and operational efficiency, fostering positive customer relationships and a professional work environment.

Overview

12
12
years of professional experience

Work History

Key Holder

TGI Fridays
07.2019 - 10.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.

Bartender

TGI Fridays
03.2017 - 10.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Server

TGI Fridays
03.2017 - 04.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Childcare Provider

Private Care
01.2013 - 02.2019
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.

Sales Associate

New York & Company
02.2016 - 03.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Manager

The Chop Shop Bar and Grill
08.2014 - 03.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

HS Diploma -

Simi Valley High
Simi Valley, CA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Team collaboration

Timeline

Key Holder

TGI Fridays
07.2019 - 10.2024

Bartender

TGI Fridays
03.2017 - 10.2024

Server

TGI Fridays
03.2017 - 04.2020

Sales Associate

New York & Company
02.2016 - 03.2017

Manager

The Chop Shop Bar and Grill
08.2014 - 03.2017

Childcare Provider

Private Care
01.2013 - 02.2019

HS Diploma -

Simi Valley High

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Krystal Simpson