Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Krystal Skelly

Oklahoma City

Summary

Dynamic hospitality professional with extensive experience at LaQuinta Inn & Suites, excelling in customer service and reservation management. Recognized for enhancing guest satisfaction through effective problem-solving and attention to detail. Proven ability to manage cash handling and front desk operations, ensuring seamless check-in and check-out procedures while maintaining a welcoming environment. Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time. Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

9
9
years of professional experience

Work History

Front Desk Agent

LaQuinta Inn & Suits
Moore
01.2025 - Current
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Processed payments accurately and efficiently.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Provided information about hotel amenities, services, and local attractions.
  • Scheduled reservations for groups and special events.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Assisted with check-in and check-out procedures for guests.
  • Input and confirmed reservations for guests.
  • Verified customer credit to establish payment method for accommodations.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Addressed customer needs in a timely manner.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Answered phones, responded to inquiries, and took messages.
  • Verified accuracy of room rates and other charges during check-in process.
  • Provided excellent customer service while upholding company policies.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Maintained cleanliness of lobby area at all times.
  • Managed cash drawer responsibly throughout shift.
  • Inputted guest information into computer system accurately and securely.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Individual Contracted Caregiving

Self emploeed
Mesa
03.2024 - 01.2025
  • Monitored and evaluated the effectiveness of care plans, making adjustments as necessary to meet clients' evolving needs.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Developed and implemented care management plan to address needs and goals.
  • Collaborated with families, caregivers, guardians on a regular basis to provide updates on their loved one's condition and progress towards goals.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Transported clients to medical appointments or other destinations when necessary.
  • Responded quickly and appropriately to emergency situations involving assigned patients.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Tracked and reported clients' progress based on observations and conversations.
  • Administered medications as directed and documented medication administration in accordance with established policies and procedures.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Managed patient transportation and appointment scheduling.
  • Transported individuals to medical appointments and assisted with errands.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Promoted positive morale among patients by providing emotional support during difficult times.
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
  • Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
  • Educated patients and families on health care needs, conditions, and options.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
  • Assisted clients with proper exercises and rehabilitation.
  • Educated family members about how best to provide care for their loved one at home after discharge from facility or hospital setting.
  • Provided patients and families with emotional support and instruction.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Checked patients' pulse, temperature and respiration.
  • Helped client with medication self-administration.

Front Desk Night Auditor

Candlewood Suites Hotel
Moore
05.2023 - 03.2024
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Input and confirmed reservations for guests.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Computed bills, collected payments and made change for guests.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Greeted arriving guests and checked them in to their rooms.

Professional House Cleaner

Squeaky Clean Cleaning Service
Oklahoma City
04.2016 - 02.2023
  • Prepared staff work schedules and assigned team members to specific duties.
  • Developed strategic plans to increase profitability and efficiency.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Identified new opportunities for growth, expansion, and diversification.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conducted performance reviews for employees on a regular basis.
  • Conducting Payroll and Marketing
  • Making sure every customer was satisfied by providing outstanding cleaning services

Education

High School Diploma -

Homeschooled
St Louis, MO
05-1995

Skills

  • Customer service
  • Reservation management
  • Data entry
  • Cash handling
  • Payment processing
  • Front desk operations
  • Conflict resolution
  • Inventory management
  • Time management
  • Communication skills
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Scheduling appointments
  • Lobby maintenance
  • Guest amenities
  • Guest services
  • Hospitality services
  • Transportation information
  • Team building
  • Documentation
  • Effective planning
  • Information protection
  • Property management systems
  • Record preparation
  • Transaction processing
  • Office management
  • Credit and cash payments
  • Conflict management
  • Room assignments
  • Listening skills
  • Guest accommodations
  • Reservation systems
  • File management
  • Hospitality service expertise
  • Oral and written communications
  • Front office support
  • Guest relations
  • Training and mentoring
  • Problem-solving skills
  • Clerical duties
  • Payment oversight
  • Inventory oversight
  • Housekeeping
  • Guest registration
  • Verbal and written communication
  • Room service
  • Check-in and Check-out procedures
  • Communication
  • Upselling techniques
  • Reservations
  • Marketing

Languages

English
Professional

Timeline

Front Desk Agent

LaQuinta Inn & Suits
01.2025 - Current

Individual Contracted Caregiving

Self emploeed
03.2024 - 01.2025

Front Desk Night Auditor

Candlewood Suites Hotel
05.2023 - 03.2024

Professional House Cleaner

Squeaky Clean Cleaning Service
04.2016 - 02.2023

High School Diploma -

Homeschooled

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Krystal Skelly