Krystal Smith
Customer service
Tuscaloosa,AL
Summary
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Bartender
Dreamland BBQ
04.2012 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Dental Assistant Intern
Magic City Dentistry
10.2018 - 12.2018
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Supported office efficiency by answering phones, replying to emails and answering patient inquiries.
- Accurately entered patient clinical data into computer to update charts.
Front Desk Receptionist
Mechanical Rebuild
01.2010 - 05.2013
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Confirmed relevant guest information and payment methods to prevent fraud.
Restaurant Shift Manager
Lonestar Steakhouse
06.2008 - 02.2011
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Cross-trained crew members on different duties to increase coverage.
- Monitored employee food handling, safety and uniform requirements.
- Checked and monitored inventory levels to reorder items.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Certification - Dental Assisting
Capstone Dental
Birmingham, AL09.2018
GED -
Shelton State Community College
Tuscaloosa, AL02.2018
Skills
- Health Code Compliance
- Inbound and Outbound Calling
- Customer Service and Assistance
- Cash Register Operation
- Attending Multiple Customers
- Sales Expertise
- Food and Beverage Management
- Verbal Communication
- Merchandise Upselling
- Customer Complaint Resolution
- POS Systems and Ordering Platforms
Timeline
Dental Assistant Intern
Magic City Dentistry
10.2018 - 12.2018
Bartender
Dreamland BBQ
04.2012 - Current
Front Desk Receptionist
Mechanical Rebuild
01.2010 - 05.2013
Restaurant Shift Manager
Lonestar Steakhouse
06.2008 - 02.2011
Certification - Dental Assisting
Capstone Dental
GED -
Shelton State Community College
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