Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Krystal Soubra

Charlotte,NC

Summary

Motivational leader and organizational problem solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale building techniques to maximize employee engagement and performance.

Overview

7
7
years of professional experience

Work History

Medical Office Manager

Pain Free Life Centers
07.2021 - 10.2023
  • Oversee the daily operations and continually assessing staffing and training needs including creating the staff schedule
  • Interviewed, hired and trained medical office teams and conducted performance reviews
  • Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues
  • Performed sales consultations and educated clients on products and services
  • Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable
  • Coordinated logistics for internal and external staff meetings and conferences
  • Monitored office supplies to replenish needed inventory before depletion

Administrative Coordinator

Quality Care Rehab & Autism Center
01.2021 - 07.2021
  • Coordinate front desk activities, answering phones, multi- discipline appointment scheduling, basic referrals and insurance authorizations
  • Answer general questions from patients, clerical staff and insurance companies
  • Assist administration with general clerical tasks and minor HR related tasks
  • Stocking supplies, and processing payments
  • Maintain effective workflow

Office Assistant Manager

Toms Tree Care
04.2017 - 01.2021
  • Customer service, answering phone calls and scheduling appointments
  • Responsible for employee payroll and management
  • Maintain a sufficient inventory of various supplies and order new equipment as needed
  • Managed, tracked, and resolved overdue account balances
  • Writing work contracts and keeping track of filing

Patient Transporter

Henry Ford Hospital
09.2019 - 03.2020
  • Utilize safe patient handling guidelines when lifting and transporting patients
  • Assist patients with entering and exiting vehicles, including transfer from or to wheelchairs or stretchers
  • Communicate to nursing personnel, technicians or reception regarding patients arrival and departure
  • Perform first aid and CPR during emergency situations
  • Ability to transport patients that have IV pumps/poles, oxygen tanks, PCA pumps, chest tubes, and catheters
  • Ensure that transport equipment is in good working conditions and notify management of any repairs and maintenances

Education

Diploma -

Romeo High School
6.2017

Skills

  • Time Management
  • Team Leadership
  • Problem-Solving
  • Effective Multitasking
  • Strong Work Ethic
  • Complaint Resolution
  • Hiring and Terminations
  • Practice Marketing

Accomplishments

  • Basic Life Support (BLS) certified by American Heart Association
  • Certified Laser Technician

Timeline

Medical Office Manager

Pain Free Life Centers
07.2021 - 10.2023

Administrative Coordinator

Quality Care Rehab & Autism Center
01.2021 - 07.2021

Patient Transporter

Henry Ford Hospital
09.2019 - 03.2020

Office Assistant Manager

Toms Tree Care
04.2017 - 01.2021

Diploma -

Romeo High School

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Krystal Soubra