KRYSTAL SPROUSE

• Tracked metrics such as overall health, behaviors and diet to isolate and address concerns.
• Directed training program helping as many as 40 animals improve behaviors and meet owner targets.
• Assessed animals and consulted with owners about suitability for desired use based on temperament, age and other factors.
• Consulted with owners to discuss behavioral concerns and determine final goals.
• Maintained clean training arena for group classes.
• Delivered public presentations to educate public on animal training and behavior.
• Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns.
• Administered prescribed medications to animals based on individual needs.
• Instructed and supervised volunteers and staff on proper animal handling procedures.

Perform as a key member of the leadership team responsible for the daily management of the company’s health and the development and implementation of organizational strategic goals. Responsible for supervision and management of operations team including accounting, information technology and human resources.

• Implemented regular cadence of communication huddles, executive strategy meetings and planning process including weekly report outs on company performance.
• Led executive team to create mission and values statements.
• Implemented security and policy annual training.
• Repaired and manage relationships with vendors by creating process and metrics for payables reporting and establishing regular communication.
• Key participant in implementation of ERP application.
• Organized and created company’s first budget process.
• Created and implemented goal setting and performance management process.
• Negotiated lower spend with digital marketing vendor saving $39k annually.
• Key participant enhancing product business line during 2020 pandemic increasing revenue by $11.5m.
• Negotiated and completed contract with technology vendor saving $100k in development fees and annual savings of $50k.
• Maintained account accuracy by reviewing and reconciling checks monthly.
• Handled day-to-day accounting processes to drive financial accuracy.
• Input financial data and produced reports using Salesforce.
• Hired, trained and managed salesforce of 50 accounts.
• Used SalesForce to handle current portfolio and prospective leads.
• Used Salesforce CRM software to record personal information and purchases of contacted prospects.

Manage all operational and production aspects associated with investigative support and document control teams encompassing approximately 80 staff. Analyze performance data for continuous process improvement, including determining root cause, locating errors, and implementing correction action. Standardize work products and documentation.

• Implemented digital manifest process eliminating need to manage and mail paperwork saving 20 production minutes and $5/unit in shipping costs annually.
• Eliminated document control team of 3 FTE through process reengineering.
• Reduced late items from 75 days to under 20 days by implementing metrics.