Krystal Stanback
Memphis,TN
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Forklift Operator- Trainer
FedEx Supply Chain
04.2022 - Current
- Safe operation of material handling equipment
- Accurately pull orders for customers
- Ensure accuracy of transactions
- Pallet building for outbound orders
- Packing and labeling hundreds of orders for shipment
- Maintaining warehouse housekeeping
- Training new hires on outbound procedures
Night Auditor
Big Cypress Lodge
10.2017 - 04.2020
- Greet guests upon arrival for check-ins
- Schedule guest wake-up calls
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
- Reconcile daily transactions
- Prepare guest bills for next-day checkouts
- Balance cash drawers and record receipts
- Analyze daily and end of month revenue
Operations Support Specialist
MassMutual Retirement Services
06.2015 - 03.2018
- Provides administrative support data entry and various clerical duties
- Conducts research utilizing internal data and outside research sources
- Accommodates the storage of records and documents
- Makes decisions that impact accuracy of data, utilization of equipment, and/or quality of output which ultimately impact cost/revenue
- Executes procedures for different processes
- Improved operational efficiency by conducting regular reviews and updates of workflow processes
- Devised and implemented processes and procedures to streamline operations
Customer Service Representative
MassMutual Retirement Services
03.2014 - 06.2015
- Provides technical guidance, information, and procedural advice on customer service issues dealing with life savings
- Maintains a 95% customer satisfaction level
- Communicates with upper level management to provide exceptional service to internal and external customers
- Creates new ideas for processes and products within and beyond department
Customer Service Representative
Terminix
12.2013 - 03.2014
- Handling customer calls/correspondence for scheduling and inquiries
- Offer assistance to customers with service, billing or other issues
- Records all customer information and call history information accurately on appropriate paperwork or electronic systems
- Ensures maximum sensitivity, proper routing and responsiveness to all customer requirements
- Maintain a level of knowledge and understanding of the features of service, operating systems, marketing promos and special offers
Assistant Manager
Valvoline Instant Oil Change
09.2011 - 09.2013
- Completed inventory management using POS system
- Assist the store manager in daily operation of the store
- Provided exceptional customer service to every existing & new potential customers by educating customers on all products offered
- Completed daily registering and store open/close function
- Completed company bank deposits
- Completed all scheduling and training materials for staff of company bank deposits
Education
Bachelor of Liberal Studies - Chemistry & Cultural Studies
University of Memphis
Memphis, TN12.2024
Avionics -
Tennessee College of Applied Technology - Memphis
Memphis, TN12.2019
High School Diploma -
Overton High School
Memphis, TN05.2005
Skills
- Forklift Operation
- Production Reporting
- Material Handling
- Order Picking
- Teamwork and Collaboration
- Warehouse Safety
- Quality Assurance
- Multitasking
- Microsoft Suite proficient
- ASE certified
- Problem-Solving
- Management Skills
- Customer Service
- Schematic Readings
- Understanding Electronic Principles ( Digital/Analog, A/C and D/C)
- Use of Electronic Instrumentation
Certification
• FCC Element 1 - Marine Radio Operator Permit (MROP)
• FCC Element 3 - General Radiotelephone Operator License (GROL)
• FCC Element 8 - Radar Endorsement
•Onboarding Specialist
Timeline
Forklift Operator- Trainer
FedEx Supply Chain
04.2022 - Current
Night Auditor
Big Cypress Lodge
10.2017 - 04.2020
Operations Support Specialist
MassMutual Retirement Services
06.2015 - 03.2018
Customer Service Representative
MassMutual Retirement Services
03.2014 - 06.2015
Customer Service Representative
Terminix
12.2013 - 03.2014
Assistant Manager
Valvoline Instant Oil Change
09.2011 - 09.2013
Bachelor of Liberal Studies - Chemistry & Cultural Studies
University of Memphis
Avionics -
Tennessee College of Applied Technology - Memphis
High School Diploma -
Overton High School
• FCC Element 1 - Marine Radio Operator Permit (MROP)
• FCC Element 3 - General Radiotelephone Operator License (GROL)
• FCC Element 8 - Radar Endorsement
•Onboarding Specialist
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