Krystal Stokes
Seale,AL
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable in spreadsheets and computer programs. Successful career history comprising more than 10 years. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
18
18
years of professional experience
Work History
Assistant Property Manager
The Villages Of Benning
01.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
- Attended staff meetings and took extensive notes to share with property manager.
Office Manager
Stokes Construction
03.2014 - 12.2020
- Obtained and reviewed construction insurance information and delivered to contract administrators.
- Communicated with clients daily via emails, telephone, texting and social media.
- Executed plans and specifications for public works bids and created addendums that accounted for changes impacting bid pricing.
- Managed accounting invoices and billings, balanced accounts and created financial reports.
- Coordinated procurement of project plans and specifications and routed data to construction management team.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Preschool Teacher
Growing Room Child Development Center
01.2006 - 01.2010
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Education
Associate of Science - Early Childhood Education
University of Phoenix
Tempe, AZ05.2010
Skills
- Policy and Procedure Enforcement
- Disturbance Handling
- Maintenance Oversight
- Policy Enforcement
- Violation Resolution
- Grounds and Facility Inspection
- Collections Procedures
- Telephone Etiquette
- Spreadsheet Tracking
- Telephone and email etiquette
- Classroom Management
- Classroom Organization
- Positive Reinforcement
- Child Development
Timeline
Assistant Property Manager
The Villages Of Benning
01.2021 - Current
Office Manager
Stokes Construction
03.2014 - 12.2020
Preschool Teacher
Growing Room Child Development Center
01.2006 - 01.2010
Associate of Science - Early Childhood Education
University of Phoenix
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