Krystal Sullivan
Cincinnati,OH
Summary
Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers. Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
19
19
years of professional experience
Work History
Certified Nurse Aide
Amera medical
Cincinnati, OH
01.2016 - Current
- Assisted patients with daily activities such as bathing, dressing, grooming and toileting.
- Provided compassionate care to elderly and disabled patients.
- Maintained patient records including vital signs, intake and output measurements and other data.
- Monitored patient health conditions and reported changes to the nursing staff.
- Transported patients safely between locations using wheelchairs or strhers.
- Performed basic laboratory tests such as urine analysis and glucose monitoring.
- Assisted in changing bed linens, turning and repositioning of bedridden patients.
- Participated in developing individualized plans of care based on patient needs.
- Demonstrated proper body mechanics when transferring, lifting, positioning or ambulating patients.
- Prepared meals for special diets according to instructions from dietitians or physicians.
- Educated family members about how to provide safe homecare for their loved ones.
- Assisted with procedures such as wound cleaning, catheter insertion and enemas.
- Adhered to HIPAA regulations regarding confidentiality of all patient information.
COVID-19 Vaccinator
CVS Pharmacy Health
Alameda, CA
10.2019 - 12.2022
- Conducted patient assessments to determine eligibility for COVID-19 vaccination.
- Prepared and administered vaccines according to established protocols.
- Instructed patients on vaccine administration, side effects, and post-vaccination care.
- Monitored patients for adverse reactions following vaccinations.
- Maintained accurate records of vaccinations administered.
- Assisted with scheduling appointments for COVID-19 vaccinations.
- Managed inventory of vaccine supplies and ensured they were stored in accordance with recommended standards.
- Ensured proper disposal of used needles, syringes, and other medical waste materials related to vaccination services.
- Maintained a safe environment by adhering to infection control policies and procedures.
- Participated in training sessions related to new procedures or techniques associated with administering the COVID-19 vaccine.
District Manager
Sprint
Lawrenceburg, IN
09.2017 - 09.2019
- Responsibilities include the overseeing of 10 stores, recruiting, development and retention for all team members within the district
- Responsible for maintaining strong knowledge of products, accessories, pricing plans, and promotions
- Ensure compliance with operational, sales and human resource policies
- Operational excellence in the management of company assets; cash, inventory, and equipment
- Provide leadership, direction, council and encouragement to all team members
- Take an active role in assisting team members with sales and identifying development opportunities
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
- Organized promotional events in order to drive sales volume in the district's stores.
- Ensure store action plans align with district objectives
- Obtain district sales goals by maximizing retail sales opportunities, customer prospecting, increasing traffic through outside activities while maintaining current customer base
- Maintain a minimum of 100% of monthly district sales quota
- Manage escalated customer service inquiries and maintain a high level of customer experience
- Manage scheduling to optimize productivity and cost control
- Insure stores represent the Sprint brand appropriately
- Build a motivational culture that promotes a positive team-based environment, values recognition and drives performance
- Created and maintained productive relationships with key stakeholders in the district.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Operations Manager
Best Buy
01.2006 - 09.2017
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Education
High School Diploma -
Oak Hills
Nursing
Butler Technology And Career Development Schools
Hamilton, OHSkills
- World-Class Customer Service
- Troubleshooting/ Problem Solving
- Up-Selling/Sales Support
- Customer Order Fulfillment
- Call Center Operations
- Technical/User Support
- Resolve Complex Issue
- Reports & Documentation
- Compassionate Care
- Patient Care
- Vital signs monitoring
- Patient-focused care
- Direct Patient Care
- Care plan implementation
- Understands medical procedures
References
References available upon request.
Timeline
COVID-19 Vaccinator
CVS Pharmacy Health
10.2019 - 12.2022
District Manager
Sprint
09.2017 - 09.2019
Certified Nurse Aide
Amera medical
01.2016 - Current
Operations Manager
Best Buy
01.2006 - 09.2017
High School Diploma -
Oak Hills
Nursing
Butler Technology And Career Development Schools
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