Krystal Sutton
Riverside,United States
Summary
Knowledgeable and dedicated customer service professional with experience in retail management, distribution inventory quality control, optical and office administration. Outgoing, positive demeanor and proven skills in establishing long term relationships and lasting positive impressions with customers and employees. Specialize in quality, speed and detailed process optimization. Articulate and energetic with exemplary passion and empathy for helping people, cultivating partnerships and growing businesses. Looking to supporting growth and opportunities for all employees. Would like to showcase skills in a support/management role.
Overview
17
17
years of professional experience
Work History
Optician
Specs Vision Care
Riverside, CA
11.2021 - Current
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Recorded PD and Seg height measures accurately and placed orders with eyeglass manufacturers.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
Corporate Inventory Auditor/Assistant Manager/Sales Consultant
Nordstrom
Portland, OR
10.2010 - 11.2021
- Supporting floor by teaching best practices to sustain what is currently working to maintain accuracy, and also cultivating new ways to create consistency and standardization.
- Working closely with site leadership to identify areas of improvement to create more stable inventory levels.
- Auditing inventory to document and record discrepancies, and to create accountability for vendors and employees to provide/process merchandise to Nordstrom standards and expectations.
- Completed daily cycle counts to maintain accuracy of records.
- Input data in Excel to create updated status reports for quick reference of project progress and deadlines.
- Nordstrom Washington Square, co-managed team of 15 sales employees within 5.3 million dollar total annual sales department
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and extensive sales talents.
- Weekly meetings with product vendors such as Chanel, Gucci, Dolce&Gabbana, and Ray Ban to discuss sell through numbers, inventory shifts, and visual floor merchandising.
- Conducted interviews and hiring for full time and seasonal employees.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Planned annual customer outreach events to strengthen brand initiatives and maximize outreach.
- Cold-called leads and closed large number of new sales over several months.
Receptionist
Ruby Receptionist
Portland, OR
09.2016 - 05.2018
- Awarded Legendary Service Award in April 2019 for excellence in all areas of receptionist role
- MVP 2017 Q3 Focus Award for consistently low error, masterful messages to customers
- Performed average of 200 calls per day to address customer inquiries and concerns
- Master in conflict resolution with callers through de-escalation tactics and empathy
- First Mate trained and hosted observations for new/fellow employees on best practices to handle calls
Owner/Office Manager
Dogs Best Friend
Kennewick, WA
12.2006 - 10.2010
- Once taking over ownership, devised, deployed and monitored processes to boost long-term business success and increase profit levels by 63%
- Enhanced operational efficiency and productivity by managing budgets, customer accounts, payroll, and inventory
- Built efficient system for customer scheduling and reminders, leading to strong customer retention
- Local advertising and marketing through fellow dog grooming companies, dog shelters, and online presence
- Built B2B partnerships with local dog shampoo companies to offer customers no dye, organic and all natural shampoo products
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Trained new employees on administrative procedures, company policies and performance standards.
Education
Some College (No Degree) - Business Management
Columbia Basin City College
Pasco WASome College (No Degree) - Fashion Photography
Art Institute of Seattle
Seattle WASkills
- Corrective lens options
- Contact lens
- Optical orders
- Progressive lens types
- Insurance Verification
- Verifying prescriptions
- Management and training
- POS systems expert
- Time management
- Exceptional Customer Service
- Inventory management and ordering
- Sales expertise
- Office administrative and clerical experience
- 77 WPM
- Vendor Relations
- Inventory Control Software
Timeline
Optician
Specs Vision Care
11.2021 - Current
Receptionist
Ruby Receptionist
09.2016 - 05.2018
Corporate Inventory Auditor/Assistant Manager/Sales Consultant
Nordstrom
10.2010 - 11.2021
Owner/Office Manager
Dogs Best Friend
12.2006 - 10.2010
Some College (No Degree) - Business Management
Columbia Basin City College
Some College (No Degree) - Fashion Photography
Art Institute of Seattle
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