Krystal Taylor
Lake Worth
Summary
Experienced results-driven leader with extensive years of experience in retail and multi-unit management. Proven track record for successfully overseeing 17 stores in the Milwaukee, WI and Albuquerque, NM markets. Well versed in leadership techniques used to achieve sales goals, reduce shrink and coach direct reports. Capacity to drive business performance, promote profitability and growth, while demonstrating the company's core values of respect, integrity, diversity and safety.
Overview
19
19
years of professional experience
Work History
Store Manager
Dollar Tree Stores
11.2022 - Current
- Manage inventory control, cash control, and store opening and closing procedures.
- Manage store associates successfully in fast-paced environment through proactive communication and balanced feedback.
- Set and merchandise seasonal/inline displays and set endcap displays to feature new products and promos.
- Maintain proper product levels in each dept. and keep backroom organized to drive productivity and maintain safety standards.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard operating procedures.
- Responsible for recruiting, hiring, training and mentoring new associates and assistant managers.
- Create effective schedules based on forecasted sales and business needs.
- Validate associate integrity through CCTV review.
- Conduct monthly safety meetings with entire store team, implement safety controls.
District Manager
Dollar Tree Stores
10.2019 - 02.2022
- Supervised 17 store teams to enforce high-quality standards of daily operating procedures and brand standard execution.
- Recruited, developed, and promoted talented employees to cultivate hardworking and successful leadership teams.
- Created strategic people plans, including building a bench for internal promotions and development plans to retain associates.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Exceeded sales goals through quality store visits, well-developed sales strategy plans and empowering each team.
- Worked collaboratively with loss prevention to create innovative ways to decrease shrink, both internal and external.
- Facilitated conference calls to maintain clear focus on weekly objectives.
- Scheduled weekly one on one, touch-base calls with new store managers and store managers that were on performance improvement plans.
- Managed and measured productivity reporting daily to execute weekly payroll goals.
- Utilized Outlook calendar to set key follow-up visits and plan to execute monthly audits.
District Manager
Dollar Tree Stores
09.2014 - 10.2019
- Supervised 17 store teams to enforce high-quality standards of daily operating procedures and brand standard execution.
- Scheduled regular touch base meetings with city Alderman, for each jurisdiction.
- Visit real estate sites and create realistic sales proforma goals for each potential location.
Area Manager
Dollar Tree Stores
03.2011 - 09.2014
- Overseeing 3-4 store managers while running the day to day operations on my own store location.
- Created a sales driving atmosphere and instilled strong shrink controls.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability and productivity, through the use of Appleseed planning tools/KPRs.
- Assessed reports to evaluate performance, develop targeted improvements, and implemented changes, through the use of SMART plans.
- Transformed underperforming teams into productive, profitable teams, with focusing on one metric at a time.
- Resolved conflicts promptly to promote positive environment for internal and external customers.
District Training Manager
Dollar Tree Stores
03.2008 - 03.2011
- Trained new store managers for our district and neighboring districts, while running day to operations in my own store.
- Created a team of subject matter experts, that each played a role in mentoring each trainee.
- Implemented new learning strategies depending upon employees' skill level and learning style.
- Touched base with Regional Training Manager and delivered balanced feedback on each trainee's progress.
- Trained and developed newly hired and internally promoted assistant managers, to assist in district staffing needs.
- Mentored newly placed store managers through their first holiday.
Assistant Manager
Dollar Tree Stores
01.2005 - 03.2008
Cashier
Dollar Tree Stores
04.2004 - 01.2005
Education
High School Diploma -
Hamilton High School
Milwaukee, WI2005
Skills
- STRATEGIC PLANNING
- RECRUITING AND HIRING
- DEVELOPMENT AND TRAINING
- BUSINESS ANALYTICS
- GOAL ACHIEVER
- ORGANIZATIONAL AND COMMUNICATION SKILLS
- ASSET PROTECTION
- MERCHANDISING
AWARDS
PRESIDENTS CLUB FISCAL YEAR 2020
Timeline
Store Manager
Dollar Tree Stores
11.2022 - Current
District Manager
Dollar Tree Stores
10.2019 - 02.2022
District Manager
Dollar Tree Stores
09.2014 - 10.2019
Area Manager
Dollar Tree Stores
03.2011 - 09.2014
District Training Manager
Dollar Tree Stores
03.2008 - 03.2011
Assistant Manager
Dollar Tree Stores
01.2005 - 03.2008
Cashier
Dollar Tree Stores
04.2004 - 01.2005
High School Diploma -
Hamilton High School
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