Krystal Teichert
Ramona
Summary
Dedicated Customer Service Team Member with unwavering commitment to customers coming in and leaving with a smile. Known for developing productive relationships, resolving complex issues and winning customer loyalty. I've worked in multiple different industries, almost all being in the customer service realm. So I've gained the ability to calm upset customers and quickly resolve any issue that may come my way. As well as being organized, goal-oriented, friendly and outgoing.
Overview
2
2
years of professional experience
Work History
Automotive Lube Technician
Oil Changers
Ramona
07.2023 - Current
- Performed automotive preventive maintenance and inspected tires.
- Performed oil changes, and basic maintenance services on customer vehicles.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Conducted regular inspections of automobiles to identify any existing or potential problems with safety-related items such as tires, brakes and lights.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
- Communicated with customers regarding status of service work and estimated timeframe for completion.
Data Entry/Quality Control Analyst
Pacific Link Consulting
Ramona, CA
08.2022 - 04.2023
- Documented inspection results according to established protocols including detailed reports outlining any potential defects or discrepancies found during review process.
- Maintained records of inspection results, test methods used and other relevant information regarding quality assurance activities.
- Created, edited, and updated project manuals and technical documentation .
- Reviewed, analyzed and documented data related to quality assurance processes.
- Inspected finished goods prior to shipment ensuring conformity with customer requirements.
Waitress
Kountry Kitchen
Ramona, CA
06.2022 - 10.2022
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Prepared checks accurately and processed payments promptly.
- Checked with customers to ensure that they were enjoying their meals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Provided excellent customer service to ensure repeat customers.
- Organized take-out orders efficiently according to customer requests.
- Stocked server areas with supplies before, during and after shifts.
- Answered questions about menu items, ingredients, and pricing.
- Answered phone calls for reservations or takeout orders in a professional manner.
Education
High School Diploma -
Montecito High School
Ramona, CA07-2022
Skills
- Attention to Detail
- Flexible Schedule
- Customer Service
- Dependable and Responsible
- Documentation Skills
- OSHA Compliance
- Vehicle Maintenance
References
References available upon request.
Timeline
Automotive Lube Technician
Oil Changers
07.2023 - Current
Data Entry/Quality Control Analyst
Pacific Link Consulting
08.2022 - 04.2023
Waitress
Kountry Kitchen
06.2022 - 10.2022
High School Diploma -
Montecito High School
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