Krystal Thomas
San Antonio
Summary
Enthusiastic and eager to contribute to team success through hard work, Attention to detail and excellent Organizational skills. Motivated to learn, grow and excel. Highly organized, resourceful and detail-oriented. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
34
34
years of professional experience
Work History
Member Service Representative
USAA Federal Savings Bank
10.2021 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Resolved customer issues through thorough dispute investigation.
PROBATE & ESTATE CLERK
BEXAR COUNTY CLERK
01.2021 - 10.2021
- Responded to requests for information from public, other municipalities or state and federal legislative offices
- Answers questions face to face or via phone
- Manage over 60 call daily
- Prepares abstracts of judgment and execution
- Prepares files for transfer, responsibly processes electronic filing
- Created documents with decedent information and verified all data against database information
- Performed routine data entry or document management
- Created documents with applicant information and verified all data against Odyssey database information
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
SR CRIMINAL OPERATION CLERK
BEXAR COUNTY CLERK
03.2020 - 01.2021
- Responsible for reviewing and accepting electronically filed documents
- Creating and maintaining Judgment NISI cases
- Determining and updating cause number and processing numerous court assignment
- Determine bond amount of all indictments, waivers of indictments and processing accordingly
- Issuing warrants and other services
- Scanning documents and monitors screen image to ensure proper recording
- Performing quality assurance on scanned documents
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Proved successful working within tight deadlines and fast-paced atmosphere
- Actively listened to customers' requests, confirming full understanding before addressing concerns
DISTRICT CIVIL CLERK
BEXAR COUNTY COURTHOUSE
05.2019 - 03.2020
- Types letters and memos utilizing personal computer, typewriter and/or word processor
- Completed clerical tasks such as filing, copying and distributing mail
- Enters and updates data in personal computer or CRT
- Interacted with customers by phone, email or in-person to provide information
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Responds to general questions and complaints regarding department or work
- Delivered clerical support by handling range of routine and special requirements
- Verified accuracy of business records by consistently updating customer information
- Maintained staff directory and company policy handbook for human resources department
OFFICE ASSISTANT 1
BEXAR COUNTY SHERIFF OFFICE
06.2018 - 05.2019
- Managed over 60 calls daily
- Preparing and routing appropriate legal paperwork to Sheriff's Office and Pretrial Services for release or retention of arrestee persons
- Carried out day-day-day duties accurately and efficiently
- Improved operations through consistent hard work and dedication
- Interacted with customers by phone, email or in-person to provide information
- Handle special project for Commanding Officer
- Arranged rapid office equipment repair and maintenance with vendors
- Completed clerical tasks such as filing, copying and distributing mail
INMATE BOOKING CLERK
BEXAR COUNTY SHERIFF OFFICE
05.2018 - 06.2018
- Under direct supervision, responsible for obtaining information from arrested individuals
- Process incoming arrestees
- Prepares inmate paperwork
- Enters and deletes information in computer system;
- Assembles and distributes inmate paperwork
- Calculates ticket fines and/or incarceration time
- Receives and deposits money for release of inmates
- Issues authorization release forms
- Handled 60 calls per day to address families inquiries and concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Worked flexible hours; night, weekend, and holiday shifts
EMPLOYMENT SPECIALIST
BAPTIST MEDICAL CENTER
07.2015 - 05.2018
- In charge of front desk and Managed over 75 incoming calls daily
- Matched clients to open positions based on skills and work requirements.
- Responsible for Inventory and Ordering Supplies for Office and Hospital
- Prepared and analyzed reports pertaining to employee turnover, recruitment, compensation, employee relations and unemployment.
- Acted as staff member advocate, encouraging and supporting CHRO to identify and resolve conflicts.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Process I-9 and W-4 documents
- Participate in Performance Improvement Activities
- Managed over 75 call daily
MOTOR VEHICLE PRESENTATIVE
STATE OF CALIFORNIA DMV
07.2014 - 04.2015
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Created documents with applicant information and verified all data against DMV database information.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Verified authenticity of documents such as foreign identification or immigration documents.
- Updated operational records or licensing information using computer terminals.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
LOAN PROCESSOR
MY GOOD STEWARD
04.2010 - 05.2014
- Set up and completed loan submission packages.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Looked over and approved various types of loans.
- Provided quick turnaround times to maintain fast-past schedule.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Notarized documents
SR DETENTION OFFICER
LOS ANGELES POLICE DEPT
01.1989 - 05.2004
- Working Supervisor fingerprinting, feeding, processing inmates.
- Communicated with Commanding Officers in regards to upcoming events and projects
- Worked flexible hours; night, weekend, and holiday shifts
- Managed team of 50 employees, overseeing hiring, training, and professional growth of employees
- Participated in team-building activities to enhance working relationships
- Resolved problems, improved operations and provided exceptional service
- Maintained excellent attendance record, consistently arriving to work on time
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
LOAN MODIFICATION PROCESSOR
SOS FINANCIAL
12.2006 - 02.2010
- Managed over 75 calls daily
- Handled any conditions sent from underwriting departments.
- Looked over and approved various types of loans.
- Set up and completed loan submission packages.
- Checked packages for appropriate documentation.
- Provided quick turnaround times to maintain fast-past schedule.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Coordinated closing process with attorneys, title companies and government clerks.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
Education
Commercial Driving License
Excel Truck Driving School
San Antonio, TX11.2023
Certification - Medical Billing And Coding
Everest College - Gardena
Gardena, CA09.2009
High School Diploma -
DORSEY HIGH SCHOOL
LOS ANGELES, CA06.1983
Skills
- Clerical
- Detail-oriented
- Critical thinking
- Team building
- Microsoft Office
- Records management
- Creative problem solving
- Verbal and written communication
- Compassion
- Customer Support
- Issue Resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
CDL with tankers endorsement
Obtain Tankers endorsement and passed Hazmat endorsement(waiting for background) and obtaining TWIC card
Timeline
Member Service Representative
USAA Federal Savings Bank
10.2021 - 04.2023
PROBATE & ESTATE CLERK
BEXAR COUNTY CLERK
01.2021 - 10.2021
SR CRIMINAL OPERATION CLERK
BEXAR COUNTY CLERK
03.2020 - 01.2021
DISTRICT CIVIL CLERK
BEXAR COUNTY COURTHOUSE
05.2019 - 03.2020
OFFICE ASSISTANT 1
BEXAR COUNTY SHERIFF OFFICE
06.2018 - 05.2019
INMATE BOOKING CLERK
BEXAR COUNTY SHERIFF OFFICE
05.2018 - 06.2018
EMPLOYMENT SPECIALIST
BAPTIST MEDICAL CENTER
07.2015 - 05.2018
MOTOR VEHICLE PRESENTATIVE
STATE OF CALIFORNIA DMV
07.2014 - 04.2015
LOAN PROCESSOR
MY GOOD STEWARD
04.2010 - 05.2014
LOAN MODIFICATION PROCESSOR
SOS FINANCIAL
12.2006 - 02.2010
SR DETENTION OFFICER
LOS ANGELES POLICE DEPT
01.1989 - 05.2004
Commercial Driving License
Excel Truck Driving School
Certification - Medical Billing And Coding
Everest College - Gardena
High School Diploma -
DORSEY HIGH SCHOOL