KRYSTAL THOMAS
Albany,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Data Entry Clerk
FSA
03.2022 - 11.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed data entry protocols, rules and regulations.
- Managed over 50 documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Sorted documents and maintained organized filing process.
- Checked for accuracy by verifying data and records.
- Created and maintained data entry logs to track data entry activities.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Utilized techniques for increasing data entry speed.
- Built and maintained tracking databases for variety of measuring aspects.
- Answers inbound and outbound calls in relate to medical situations.
Insurance Representative
Adecco Staffing
04.2021 - 06.2022
- Promoted and sold over 50 -60 insurance policies to individuals over 1-year period
- Responded to customer calls swiftly to resolve issues and answer questions.
- Provided clients with information on audit classifications, settlements and computations.
- Acted as emotional support for customers experiencing catastrophic situations.
- Conducted prospective client interviews to assess needs, policy requirements and financial resources for best plan options for individuals.
- Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
- Medical Insurance is one of my strong points, daily I was doing many medical insurance claims.
- Letting customers know about their bills.
- Interviewed clients and impacted individuals, determining details about accident and claim parameters to provide best advice for specific situations.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Handled account payments and provided information regarding outstanding balances.
Call Center Quality Analyst
Concentra
01.2019 - 04.2020
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Monitored product standards and quality-control programs.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Assistant Store Manager
It's Fashion
04.2017 - 01.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
Education
Associate of Science - Business Administration, Early Childhood Education
South Georgia Technical College
Americus, GA09.2014
Skills
- MS Office
- Training and Development
- Excellent Communication
- Data Entry
- Organization and Time Management
- Attention to Detail
- Interpersonal Communication
- Staff Supervision
- Product and Service Sales
- Sales
- Staff Management
- Cash Handling
- Point of Sale Systems
- Data Integrity
- Word Processing
- Client Correspondence
- Mail Handling
- Keyboard Entry
- Typing Manuscripts
- Entry Recording
- Business Controls
- Document Management and Storage
- Employee Timesheet Processing
- Manage Programs
- Affiliate Management
- Data Review and Verification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Data Entry Clerk
FSA
03.2022 - 11.2023
Insurance Representative
Adecco Staffing
04.2021 - 06.2022
Call Center Quality Analyst
Concentra
01.2019 - 04.2020
Assistant Store Manager
It's Fashion
04.2017 - 01.2019
Associate of Science - Business Administration, Early Childhood Education
South Georgia Technical College
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