Krystal Thompson
Houston,Texas
Summary
Great experience in working with people comes naturally which resulted in providing a safe learning environments. Understanding with proficient use of various standard office equipment, protocols, and soft skills that has led to many career opportunities. I'm well organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Second Corinth Baptist Church
Houston, TX
03.2019 - Current
- Handle all media and public relations inquiries
- Continually sought methods for improving daily operations, communications with members and visitors, record keeping and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service for 50 plus members.
- Volunteered to help with special projects of varying degrees of complexity.
- Executed record filing system to improve document organization and management
Member Service Representative (Contract)
Texas Children's Health Plan
Houston, TX
09.2021 - 06.2022
- Handled all customer relations issues in with gracious manner and in accordance with company policy
- Analyzed new or renewal policies and expired policy
- Handled phone inquiries from members that’s identified
- Identification cards were giving to support acquisition and retention of profitable business As requested
- Provided additional support to all departments including responding to customer inquiries, check processing and other various tasks
- Created 80 and more CRM documentations when changes are made.
- Entered and retrieved information of varying complexity using appropriate computer system applications to update records, process insurance applications and obtain information to others
- Demonstrated open and positive behavior in support of operations' goals
- Provided informal guidance and back-up support to co- workers
- Rated job performance for member subordinates providing timely and effective feedback.
- Updated customer accounts with accuracy using Epic
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity (Inbound and outbound).
Care Coordinator (Contract)
Rose International
Houston, TX
09.2020 - 07.2021
- Take inbound calls from medical providers that need assistance with claim status( High call volume140 calls)
- Assistance with claims solution, denials, and reprocessing
- Time Management
- Schedules different members for assessments per their request
- Help submit DME orders with follow up
- Critical Thinking
- Judgment and Decision Making
- Complex Problem Solving
- Used company software and databases to maintain records of services performed and patient conditions.
Administrative Assistant
Pulse Physicians Organization (Cardiovascular)
Tomball, TX
04.2020 - 09.2020
- Used company software and databases to maintain records of services performed and patient conditions.
- Supported clients with mental support and accomplish quality of life and sustain needs.( Roughly 10 patients daily)
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted coworkers and staff members with special tasks on daily basis.
- Developed strategies to streamline and improve office procedures.
- Set up offices and put together all HR documentation for new staff members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Jack Yates High School
Houston, TX2009
Skills
- STRONG SKILLS:
- Prioritize Assignments
- Good Customer Service
- Microsoft Office (Basic)
- Communicate (Orally & Writing)
- Good Independent Decision Making
- Great Time Management
- Handle Confrontation Situations
- Exceptional Judgment
- Comfortable During Emergencies
- Key Performance Indicators (KPI)
- Project management
- Trend analysis
- MS Excel/Powerpoint
- Adobe
- Excel
- Meeting Minutes
- Program File Distribution
- Document Retrieval
- Data Entry Documentation
- 10-Key Proficiency
- CRM Software
- Distribution Logistics
- Product Modifications
- Special Assignments
Timeline
Member Service Representative (Contract)
Texas Children's Health Plan
09.2021 - 06.2022
Care Coordinator (Contract)
Rose International
09.2020 - 07.2021
Administrative Assistant
Pulse Physicians Organization (Cardiovascular)
04.2020 - 09.2020
Administrative Assistant
Second Corinth Baptist Church
03.2019 - Current
High School Diploma -
Jack Yates High School
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