Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Thompson

Houston,TX

Summary

Highly skilled in a natural ability to create safe and conducive learning environments. Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.

Overview

16
16
years of professional experience

Work History

SEMS Clerk

Aldine School District
02.2025 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Managed approximately 5 incoming calls professionally( Not many calls) .
  • Supported executive decision-making by providing detailed reports and summaries of office activities.
  • Assist with the coordination of meetings and training records, reports, correspondence, and other documents as required.
  • Assist with sending records to schools, districts, and agencies upon request

Administrative Assistant

Second Corinth Baptist Church
03.2009 - Current
  • Continually sought methods for improving daily operations, communications with members and visitor.
  • MS( Excel, Outlook, PowerPoint)
  • Supported company leaders by organizing itineraries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance as well as record keeping of 75 members.

Coding Improvement Support Specialist (Hybrid)

Kelsey Seybold (Administration Building)
04.2023 - 05.2024
  • Streamlined support procedures for quicker response times, resulting in higher client retention.
  • Collaborated with cross-functional teams to develop and implement effective support strategies.
  • Utilized SQL to gain date for annual and baseline audits for 200 medical directors.
  • Developed training materials to educate both team members and clients on product functionality and best practices.
  • Performs varied clerical and typing duties for Managing Physician, Department Chief or Associate Department Chief and management staff.

Member Service Representative (Contract)

Texas Children's Health Plan
09.2021 - 11.2022
  • Handled all customer relations issues in with gracious manner and in accordance with company policy
  • Analyzed new or renewal policies and expired policy
  • Identification cards were giving to support acquisition and retention of profitable business As requested
  • Monitored legal document regarding HIPAA.
  • Entered and retrieved information of varying complexity using appropriate computer system applications to update records, process insurance applications and obtain information to others
  • Met customer call guidelines for service levels, handle time and productivity (250 Inbound and outbound-).

Care Coordinator for Member Services(Contract)

Aetna Medicaid
09.2020 - 09.2021
  • Review Authorizations/Detailed explanations of approval or denials
  • Take inbound calls from medical providers that need assistance with claim status( High call volume140 calls)
  • Time Management
  • Help submit DME orders with follow up
  • Complex Problem Solving
  • Used company software and databases to maintain records of services performed and patient conditions.


Administrative Assistant

Pulse Physicians Organization (Cardiovascular)
04.2017 - 09.2020
  • Review Authorizations/Detailed explanations of approval or denials, processed co-pays.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Updated legal documentation: HIPPA guidelines policies and procedures, leading continuous improvement of resident assessments and care.
  • MS-(Excel, Out look)
  • Managed approximately 30 incoming calls, emails and faxes per day from customers or the medical locations.

Education

High School Diploma -

Jack Yates High School
Houston, TX
2009

Skills

  • Basic SQL proficiency
  • KPI analysis
  • Project coordination
  • Proficient in Excel data analysis
  • File distribution management
  • Detail-oriented data entry
  • Distribution Logistics
  • Prioritization and scheduling
  • Cross-functional teamwork
  • Customer service
  • Analytical problem-solving
  • Adaptable to change

Timeline

SEMS Clerk

Aldine School District
02.2025 - Current

Coding Improvement Support Specialist (Hybrid)

Kelsey Seybold (Administration Building)
04.2023 - 05.2024

Member Service Representative (Contract)

Texas Children's Health Plan
09.2021 - 11.2022

Care Coordinator for Member Services(Contract)

Aetna Medicaid
09.2020 - 09.2021

Administrative Assistant

Pulse Physicians Organization (Cardiovascular)
04.2017 - 09.2020

Administrative Assistant

Second Corinth Baptist Church
03.2009 - Current

High School Diploma -

Jack Yates High School

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