Krystal Thompson
Chelsea,MI
Summary
Dynamic, results-driven professional with over 10 years of experience in training, development, and management. Proven expertise in project management, problem-solving, and fostering collaboration within diverse teams. Exceptional communication, analytical, and organizational skills, combined with a strong commitment to quality and success. Recognized for adaptability and a proactive approach in delivering innovative solutions that drive organizational growth.
Overview
12
12
years of professional experience
Work History
Catalog Specialist
Amazon Fashion
Remote
06.2025 - Current
- Managed catalog data integrity by performing regular audits and updates.
- Developed training materials on customer service escalation handling, fraud & abuse processes and catalog management best practices.
- Enhanced current processes using AI. Developing prompts that reduced audit times by 50%.
- Led monthly business reviews presenting to director level managers.
- Developed processes for Customer Service associates on case handling for different escalations enhancing the overall customer experience.
Content Test Specialist
Amazon Fashion
Remote
01.2024 - 05.2025
- Developed and maintain effective training documents for team members to follow.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Lead risk assessments and audits to identify potential vulnerabilities in existing processes, recommending improvements where necessary.
- Effectively educate and lead team members on best practices for identifying and preventing fraudulent activities. This resulted in a 50% decrease of duplicated products creating a better user experience.
Content Risk Manager
Amazon Fashion
Remote
12.2022 - 01.2024
- Trained employees on risk management best practices, empowering them to make informed decisions regarding potential risks.
- Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.
- Produced and filed reports to inform senior management of current activities and progress with investigations.
- Collaborated with teams across Amazon to develop processes for a new business.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Researched industry best practices in support of training development and program content.
- Developed product documentation to communicate upcoming features and products to internal teams.
Product Expert
Amazon Fashion
Remote
05.2021 - 12.2022
- Developed comprehensive training materials, enabling team members to better understand products and improve their skills.
- Collaborated with marketing teams to create compelling promotional materials that effectively conveyed product resulting in an increase of sales.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations based on their individual needs and preferences.
- Increased sales revenue by effectively upselling accessories and additional wardrobe pieces.
- Mentored stylists improving overall performance resulting in higher sales.
Lead Fashion Stylist
Evereve
08.2017 - 02.2020
- Started as inventory specialist then stepped into the interim store manager position when asked and hit sales goal my first month.
- Excelled in Trendsend and a top stylist every month earning extra discounts.
- Prided myself in building great customer connections in store or through my detailed and personal letters that were included in my Trendsends. Creating repeat customer in store and online that would request for me personally.
- Train and develop stylists sharing my extensive knowledge in customer service, product and fashion.
Independent Distributor
SeneGence International
04.2017 - 07.2018
- Everything from throwing parties online and in person, fulfilling orders, traveling for sales, handling returns or any customer issues and helping new distributors on my team.
- Generated leads and cold called customers each week to set up appointments and bring in new business.
Assistant Store Manager
Pier 1 Imports
09.2014 - 08.2016
- Excelled in customer service, creating floor plans, organizing merchandise, training managers and employees.
- Exceeded sales goal every month and while there my store was number one for sales growth in the US and Canada.
- Awarded Assistant Store Manager of the year.
Sales Lead
Pier 1 Imports
04.2014 - 08.2014
- Supervising the store, locking up when closing, counting money, approving payroll and managing twenty employees.
- Oversaw inventory every week and was in charge of organizing and keeping track of customer orders.
- Exceeded my sales goals and made highest possible bonus each month.
Education
Business Communications
Washtenaw Community College
Ann Arbor, MIHigh School Diploma -
Dexter High School
Dexter, MISkills
- In-depth product expertise
- Project Management
- Trend Forecasting
- Process Evaluation and Enhancement
- Training Methods
- Content Management
Timeline
Catalog Specialist
Amazon Fashion
06.2025 - Current
Content Test Specialist
Amazon Fashion
01.2024 - 05.2025
Content Risk Manager
Amazon Fashion
12.2022 - 01.2024
Product Expert
Amazon Fashion
05.2021 - 12.2022
Lead Fashion Stylist
Evereve
08.2017 - 02.2020
Independent Distributor
SeneGence International
04.2017 - 07.2018
Assistant Store Manager
Pier 1 Imports
09.2014 - 08.2016
Sales Lead
Pier 1 Imports
04.2014 - 08.2014
High School Diploma -
Dexter High School
Business Communications
Washtenaw Community College