Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krystal Tillman

Raeford,NC

Summary

U.S. Navy reservist, actively pursuing multiple CompTIA and Microsoft certifications. IT Professional with experience in leadership, training, and computer systems. Hands on experience in hardware, software, networking and troubleshooting a wide variety of operating systems platforms. Ability to exercise initiatives, problem-solving and analytic skills. Extremely fast learner of new technologies with exceptional customer service skills and capability to create and maintain new procedures quickly and efficiently. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.. Active Secret Clearance

Overview

11
11
years of professional experience
1
1
Certification

Work History

Aerographer's Mate

United States Naval Reserves
05.2015 - Current
  • Observe, collect, record, and analyze meteorological and oceanographic data
  • Supply precise data to Information Dominance command
  • Daily create visual and instrumental observations of weather conditions
  • Operate meteorological satellite receivers, interpret and apply satellite data, clarify radar imagery and data, and prepare briefings to commanding officers concerning their effect on operations
  • Receive, verify, and process satellite data, radar imagery, and meteorological and oceanographic code.
  • Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
  • Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.

Computer Technician Support

GA Professional Group
08.2022 - 09.2023
  • Paying close attention to user's description of their computer problem and asking questions to identify problem and determine how to solve
  • Training users on how the use of new hardware or software
  • Testing and evaluating organization's computer network.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.

Auditor

Hampton INN
06.2021 - 08.2022
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
  • Restored networks during system outages and backed up files and records accordingly
  • Review accounts and charges with guests during checkout process
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
  • Verify customers' credit, and establish how customer will pay for accommodation.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Analyzed data and findings to prepare reports detailing financial information.

IT Help Desk Specialist

PEAK TECHNOLOGIES
11.2021 - 04.2022
  • Assist inbound customer calls and emails with technical issues using Salesforce and Soti Mobi Control Systems
  • Troubleshoot devices remotely to resolve issues
  • Follow up and properly document all client interactions using Salesforce and Sonar ticketing systems
  • Configure and register devices in Soti Mobi Control system.
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Responded to inquiries by phone, email and walk-up requests

Account Manager Expert

T Mobile
07.2012 - 03.2019
  • Provided customers with technical assistance concerning issues with a wide variety of devices
  • Delivered feedback and follow up to customers after troubleshooting techniques had been administered
  • Conferred with customers by telephone to provide information about products or services, took or entered orders, canceled accounts, or obtained details of complaints
  • Documented all client interactions in company's database including but not limited to client issues, resolutions, transactions, etc
  • Facilitated over 50 client accounts daily related to billing questions, creating/deleting customer accounts, resolving clerical errors, and escalated issues
  • Served as team lead to motivate sales team to meet and/or exceed key performance objectives.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Education

High school diploma or GED -

Hoover High School
Hoover, AL
05.2007

Skills

  • Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System and Intrusion Detection System
  • Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors
  • Software: Microsoft Firewalls, identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing
  • SharePoint
  • Salesforce
  • IT support
  • Azure
  • Emergency Equipment Knowledge
  • Route Navigation Software
  • Communication Management
  • Map Reading

Certification

Aerographer's Mate

Timeline

Computer Technician Support

GA Professional Group
08.2022 - 09.2023

IT Help Desk Specialist

PEAK TECHNOLOGIES
11.2021 - 04.2022

Auditor

Hampton INN
06.2021 - 08.2022

Aerographer's Mate

United States Naval Reserves
05.2015 - Current

Account Manager Expert

T Mobile
07.2012 - 03.2019

High school diploma or GED -

Hoover High School

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Krystal Tillman