Krystal Torres
McAllen,TX
Summary
Experienced and highly organized Office Manager with a proven track record of overseeing daily operations, streamlining administrative processes, and enhancing team productivity. Skilled in managing office budgets, coordinating schedules, handling vendor relationships, and supporting cross-functional teams. Adept at implementing efficient systems and maintaining a positive workplace culture. Known for strong communication, problem-solving, and multitasking abilities, with a commitment to operational excellence and employee support.
Overview
14
14
years of professional experience
Work History
Office Manager
Golden Key Real Estate & Investments
02.2025 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Nutrition Medical Assistant
Bespoke MD
06.2024 - 02.2025
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Monitored patient progress, documenting changes in health status and nutritional status.
Authorization Specialist
Rio Grande Valley Orthopedic Center
09.2022 - 06.2024
- Verify patient insurance eligibility and benefits by means of Internet resources or manually procuring information from the insurance carrier
- Initiate authorization requests for out and inpatient procedures via phone, fax, and web
- Communicate with insurance companies, providers, and patients
- Follow up and ensure that all assigned Authorizations are resolved within appropriate time restraints
- Refer patients to appropriate entities by insurance carrier
- Explain denial letters to the doctors and patients, often setting up peer-to-peer appointments or initiating appeal letter to the appropriate insurance carrier
Hospitality Specialist
Rio Grande Valley Orthopedic Center
04.2022 - 08.2022
- Handle customer inquiries and complaints
- Lead by example to coach coworkers in patient communication and making the patients feel welcomed and appreciated
- Teamed with marketing department to improved patient service ratings through guest interaction while patients were waiting to be seen
- Assisted patients with obtaining proper documentation and updating their medical insurances to ensure proper billing
- Reduced phone call complaints by taking messages and making sure medical departments resolved them in a timely manner
Facilitator, Balloon Sinuplasty Procedures
Valley Ear Nose & Throat
01.2017 - 04.2022
- Assists in scheduling of surgical procedures and work-ups as outlined by the supervising physician
- Sorted, inspected, lubricated, and tested surgical instruments
- Monitored expiration dates of instruments and supplies
- Communicated with professionalism and compassion when interacting with surgical team and patients
- Managed relations with various Medical Device Vendors to keep up with modern technology with industry used devices
- Ensure standards of compliance with the state Department of Health
Marketing Associate
Valley ENT P.A. Associates
01.2017 - 04.2021
- Implement sales/marketing tactics and programs in order to meet or exceed the lower Rio Grande Valley region
- Developed marketing strategy to improve brand engagement, resulting in increased social media presence within budget parameters
- Develop long term customer relationships and maintain community partnerships
- Offer solutions to problems rapidly
Medical Assistant
Valley Ear Nose & Throat
01.2017 - 01.2021
- Measured patient peak flows to improve workflow efficiency
- Contributed to office operations by triaging patients due to severity of medical complaint
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Responsible for quarterly reports of Quality Measures using Modernizing Medicine EMA in order to maintain positive scores each year
Medical Assistant
Corpus Christi Medical Associates
01.2015 - 01.2016
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Educated patients about medications, procedures and physician's instructions
- Obtain Authorizations and Refer patients to appropriate specialist
- Follow up on patients progress and outcomes depending on diagnostic studies or lab results reviewed by the doctors
Medical Assistant
Longevity and Wellness of South Texas
06.2011 - 01.2013
- Contributed to office operations by triaging patients by severity of medical complaint
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Refer and educated patients to local outreach organizations for further assistance
- Pharmacology awareness by attending Educational Speaker Programs
Education
Master of Science - Health Sciences, Nutrition
The University of Texas Rio Grande Valley
Edinburg, TX06.2021
Bachelor of Science - Biology
The University of Texas Rio Grande Valley
Edinburg, TX05.2019
Medical Assistant Certification - Medical Assistant
Southern Carriers Institute
Corpus Christi, TX09.2010
Associate of Applied Science - Biology
South Texas College
McAllen, TX05.2007
Skills
- HIPAA compliance
- Organization skills
- Maintain confidentiality
- Problem solving
- Leadership
- Conflict resolution
- Critical thinking
- Customer service
- Document management
- Relationship building
Certification
- Basic Life Support Certified (CPR & AED) American Heart Association
- Personal Trainer Certification – Certificate11/13/2021 UTRGV Professional Education & Workforce Development
ADDITIONAL INFORMATION
- Volunteer CCD2019 - current - Holy Spirit Church
- Volunteer Girl Scouts2018- current - Mission Service, Troop1005
- Volunteer2018 Winter Texan Health Fair
- Volunteer2017-2018 School Health Fair - Nuestra Clinica del Valle
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Golden Key Real Estate & Investments
02.2025 - Current
Nutrition Medical Assistant
Bespoke MD
06.2024 - 02.2025
Authorization Specialist
Rio Grande Valley Orthopedic Center
09.2022 - 06.2024
Hospitality Specialist
Rio Grande Valley Orthopedic Center
04.2022 - 08.2022
Facilitator, Balloon Sinuplasty Procedures
Valley Ear Nose & Throat
01.2017 - 04.2022
Marketing Associate
Valley ENT P.A. Associates
01.2017 - 04.2021
Medical Assistant
Valley Ear Nose & Throat
01.2017 - 01.2021
Medical Assistant
Corpus Christi Medical Associates
01.2015 - 01.2016
Medical Assistant
Longevity and Wellness of South Texas
06.2011 - 01.2013
Bachelor of Science - Biology
The University of Texas Rio Grande Valley
Associate of Applied Science - Biology
South Texas College
Master of Science - Health Sciences, Nutrition
The University of Texas Rio Grande Valley
Medical Assistant Certification - Medical Assistant
Southern Carriers Institute
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