Krystal Unverzagt
Butler,PA
Summary
Compassionate and detail-oriented Nursing Assistant with proven expertise in building meaningful relationships and promoting services. Skilled in electronic charting and effective communication, I excel in educating families and professionals, enhancing care quality, and ensuring compliance with healthcare standards. Dedicated to improving patient experiences through active listening and problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Hospice Nursing Assistant
Amedisys Hospice
Butler, PA
09.2024 - Current
- Serve as a trusted companion, offering both physical and emotional support to clients and their families facing the complexities of a terminal illnesses.
- Educate the community about hospice services and communicate the benefits of hospice care to families and professionals in nursing facilities.
- Help execute marking plans to promote hospice services, increase brand visibility.
- Build relationships with nursing facilities and explain the benefits of having Amedisys hospice staff assisting with their residents.
Nursing Assistant
Life of Butler County
Butler, PA
12.2014 - 12.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Trained new employees in proper techniques, care standards, operational procedures, and safety protocols.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Federal Background Investigator Case Screener
NtConcepts
Boyers, PA
12.2019 - 12.2021
- Verified accuracy of information provided by applicants, ensuring compliance with federal standards.
- Collected and analyzed data from multiple sources to assess potential risks.
- Reviewed public records and legal documents to verify backgrounds and identify discrepancies.
- Maintained confidentiality of sensitive information in line with federal guidelines.
- Identified fraudulent or misleading information through careful analysis of applicant data.
- Efficiently managed caseloads through keen organization skills and diligent follow-up on outstanding items requiring resolution.
- Collaborated closely with adjudicators to address any questions or discrepancies found during reviews of investigation findings.
Nursing Scheduler
Life of Butler County
Butler, PA
12.2015 - 12.2017
- Serve as a trusted companion, offering both physical and emotional support to clients and their families facing the complexities of a terminal illnesses.
- Educate the community about hospice services and communicate the benefits of hospice care to families and professionals in nursing facilities.
- Help execute marking plans to promote hospice services, increase brand visibility.
- Build relationships with nursing facilities and explain the benefits of having Amedisys hospice staff assisting with their residents.
Education
Diploma -
Moniteau Jr. Sr. High School
West Sunbury, PA2006
Skills
- Meaningful Relationship-Building
Skills - Active Listening
- Marketing and Sales
- Electronic Charting
- Medical Office Administration
- Effective Time Management, Problem Solving and Organization Skills
- Analysis and Research Abilities
- Effective Communication
Certification
Licensed Property and Casualty Insurance Producer 2023
Certified Nursing Assistant 2012
Timeline
Home Hospice Nursing Assistant
Amedisys Hospice
09.2024 - Current
Federal Background Investigator Case Screener
NtConcepts
12.2019 - 12.2021
Nursing Scheduler
Life of Butler County
12.2015 - 12.2017
Nursing Assistant
Life of Butler County
12.2014 - 12.2023
Diploma -
Moniteau Jr. Sr. High School