Krystal Vazquez
Leominster,MA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Digital Federal Credit Union
07.2021 - 01.2024
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service Representative
JCPenney
01.2020 - 07.2021
- Responded to customer requests for products, services, and company information.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Market Basket
10.2017 - 01.2020
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promptly responded to inquiries and requests from prospective customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Leominster High School
Leominster, MA06.2021
Skills
- Multi-line phone talent
- Translation and Interpretation Services
- Teamwork and Collaboration
- Administrative and Office Support
- Customer Service
- Issue and Complaint Resolution
- Professional telephone demeanor
- Relationship Building
- Customer Support
- [Language] Fluency
Languages
Spanish
Native or Bilingual
Timeline
Member Service Representative
Digital Federal Credit Union
07.2021 - 01.2024
Customer Service Representative
JCPenney
01.2020 - 07.2021
Customer Service Representative
Market Basket
10.2017 - 01.2020
High School Diploma -
Leominster High School
Similar Profiles
Ashley ChronisterAshley Chronister
Information Center Specialist at Digital Federal Credit UnionInformation Center Specialist at Digital Federal Credit Union
Jesus ReynosoJesus Reynoso
Member Service Representative at Digital Federal Credit UnionMember Service Representative at Digital Federal Credit Union
Joseph SauicerJoseph Sauicer
Sr Endpoint Engineer at Digital Federal Credit UnionSr Endpoint Engineer at Digital Federal Credit Union
Dustin AlbersDustin Albers
Banking Specialist at Digital Federal Credit UnionBanking Specialist at Digital Federal Credit Union
Kimberley MonizKimberley Moniz
Manager at Five Guys BurgersManager at Five Guys Burgers