Krystal Vicks
New Orleans,LA
Summary
Seasoned Fraud Investigator with a solid track record in identifying financial crimes and conducting thorough validations. Expertise in Model Risk Management (MRM) as a Senior Risk Analyst, adept at transactional data analysis and case escalation. Seeking to leverage 10 years of experience in a dedicated Fraud Investigator role. Trustworthy Fraud Investigator touting 10 years of expertise developing problem solving methodologies that work. A knowledgeable resource committed to finding answers and working with clients, companies, witnesses and law enforcement. Promoting exemplary skills in project management, analytics and information presentation. Trustworthy Fraud Investigator touting 10 years of expertise developing problem solving methodologies that work. A knowledgeable resource committed to finding answers and working with clients, companies, witnesses and law enforcement. Promoting exemplary skills in project management, analytics and information presentation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fraud Investigator
PWC
01.2024 - Current
- Conduct prompt and thorough investigations on referred files.
- Review reports and individual transactions which appear suspicious to uncover possible fraudulent activity.
- Investigated and solved over 25 cases so far
- Improve fraud detection rate by 6%
- Produced detailed reports of fraud investigations and presented findings to senior management.
Operations Specialist
BILL
11.2020 - 12.2023
- Conducted comprehensive root cause analysis and collaborated with risk and fraud management teams to reduce
- IT systems disruptions, achieving 24-hour restoration timeline
- Implemented new card processing system, resolving virtual credit card payment issues and retaining 92% of affected customers within 48 hours
- Reinforced regulatory compliance through adoption of advanced software systems, leading detailed audits, and meticulously documenting control measures
- Motivated and trained employees to maximize team productivity.
Partner Support
Bill
11.2020 - 12.2023
- Drove Quality Assurance (QA) from average of 65% to 90%.
- Refined accounting processes by performing account reconciliations and applying research and data analytics techniques
- Managed customer complaints and resolved disputes in timely manner, which improved customer satisfaction by 30%
- Facilitated operational efficiency as well as financial literacy by implementing tailored banking solutions, successfully navigating audits to maintain reporting accuracy.
Collections Specialist
Asurion
08.2018 - 11.2020
- Prioritized tasks and developed Excel spreadsheets to seamlessly absorb additional workloads, enhancing daily business operations and training new hires for operational efficiency
- Managed 70+ calls a day with 100% customer rating
- Managed multi-channel support communications, including email, chat, and live phone, to resolve customer inquiries, contributing to organizational growth and customer satisfaction.
- Cleared 80% of assigned accounts with overdue payments
Retail Banker
Woodforest National Bank
01.2018 - 04.2018
- Suggested additional services and products to clients, achieving 85% success rate
- Assisted 20+ customers a day with their banking needs
- Top sales within the county 6 months in a row
Front Desk Supervisor
Marriott International
03.2015 - 12.2017
- Trained and mentored team of 8 front desk agents resulting in increased performance as well as customer satisfaction
- Achieved 95% customer satisfaction rating
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Lead Teller
Capital One
01.2013 - 03.2015
- Achieved 100% accuracy rate throughout 2 years of cash drawer audits.
- Handled daily vault operations of up to 200,000
- Recognized and prevented fraudulent activities and suspicious transactions.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
Education
MBA - Business Administration & Management
LSU
Shreveport, LA08.2023
Bachelor of Science - Accounting & Finance
Southern University And A&M College
Baton Rouge, LA12.2017
Skills
- Fraud Detection Techniques
- Risk Management
- Financial Reporting
- Data Analysis
- Critical Thinking
- Risk Analysis
- Financial Modeling
- Compliance
- Collaboration
- Model Validation
- Criminal Investigations
- Partnering and Relationships
- Records Research
- Risk assessment
- Report writing
- Fraud prevention
Certification
- Operational Risk Management, Udemy
Timeline
Fraud Investigator
PWC
01.2024 - Current
Operations Specialist
BILL
11.2020 - 12.2023
Partner Support
Bill
11.2020 - 12.2023
Collections Specialist
Asurion
08.2018 - 11.2020
Retail Banker
Woodforest National Bank
01.2018 - 04.2018
Front Desk Supervisor
Marriott International
03.2015 - 12.2017
Lead Teller
Capital One
01.2013 - 03.2015
MBA - Business Administration & Management
LSU
Bachelor of Science - Accounting & Finance
Southern University And A&M College