Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Krystal Villanueva

Romulus,MI

Summary

Dynamic professional with a proven track record at MyLocker, enhancing quality standards and productivity. Excelled in shipping and receiving, demonstrating exceptional teamwork and verbal communication skills. As well as being skilled in machinery maintenance and adept at fostering positive relationships across all levels of management. Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing many years of related experience, including measuring and cutting materials, operating equipment, and following work instructions.

Overview

4
4
years of professional experience

Work History

Production Worker

MyLocker
Detroit, MI
07.2023 - 01.2025
  • Calibrated machines to adhere to quality standards and maintain required productivity levels.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
  • Reported any issues to supervisor immediately for resolution.
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Inspected product quality prior to packaging and shipment.
  • Received incoming shipments and verified contents against packing slips.
  • Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
  • Coached new staff preparing outgoing and receiving incoming shipments.
  • Monitored merchandise received and shipped from facility in computer system.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Collaborated with shipping department to ensure timely order fulfillment.

Sales Associate

Dollar General
Romulus, MI
06.2024 - 07.2024
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Conducted product demonstrations to highlight features and benefits.
  • Recommended, selected and located merchandise based on customer desires.
  • Processed returns, exchanges, and refunds in accordance with company policies.

Customer Service Representative

Vector Marketing Company
Ventura, CA
08.2020 - 10.2021
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided accurate information about products and services to customers.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Promoted available products and services to customers during service, account management and order calls.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Education

Some College (No Degree) -

Ventura College
Ventura, CA
08-2021

High School Diploma -

Santa Paula Highschool
Santa Paula, CA
06-2020

Skills

  • Shipping and receiving
  • Verbal and written communication
  • Warehousing operations
  • Teamwork and cooperation
  • Batch production
  • Safety and compliance
  • Loading dock management
  • Machinery maintenance
  • Machinery operations
  • Work order processing
  • Product restocking
  • Filing
  • Team collaboration
  • Empathy and patience
  • Microsoft outlook
  • Paperwork processing
  • Adaptability and flexibility
  • Typing proficiency
  • Order fulfillment
  • Active listening
  • Multi-task management
  • Office equipment proficiency
  • Hospitality and accommodation

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Sales Associate

Dollar General
06.2024 - 07.2024

Production Worker

MyLocker
07.2023 - 01.2025

Customer Service Representative

Vector Marketing Company
08.2020 - 10.2021

Some College (No Degree) -

Ventura College

High School Diploma -

Santa Paula Highschool

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Krystal Villanueva