Krystal Wagner
Castle Shannon,PA
Summary
Dynamic Field Support Specialist with a proven track record at Amergis Healthcare Staffing, excelling in customer service and compliance verification. Adept at claims processing and data entry accuracy, I effectively communicate with clients and team members, ensuring seamless onboarding and operational excellence. Committed to achieving high standards in all endeavors.
Overview
15
15
years of professional experience
Work History
Field Support Specialist
Amergis Healthcare Staffing
Pittsburgh, PA
10.2022 - Current
- Render superior customer service to clients and prospective employees.
- Support employees during onboarding in accordance with compliance standards.
- Ensure consistent adherence to hiring start dates for all new & returning employees.
Charge Entry Specialist
Preferred Primary Care Physicians
South Pointe, PA
05.2016 - 10.2022
- Apply expertise in billing standards to guarantee accuracy of claims for optimal insurance reimbursement.
- Processed charge entries for patient services using electronic health record systems.
- Verified patient information for accuracy and completeness in billing documentation.
- Ensured compliance with state and federal regulations regarding charge entry processes.
Medical Billing Specialist
Preferred Primary Care Physicians
South Pointe, PA
05.2016 - 10.2022
- Processed medical claims using advanced billing software and electronic health records.
- Communicated with insurance companies regarding claim status and payment issues.
- Ensured compliance with federal regulations and insurance guidelines in billing practices.
- Adhered to HIPAA regulations when handling confidential patient information.
- Posted charges, payments and adjustments.
- Completed appeals and filed and submitted claims.
Receptionist/ Billing Support
Preferred Primary Care Physicians
South Pointe, PA
05.2016 - 10.2022
- Greeted guests and provided them with assistance.
- Managed multi-line phone system, routing calls efficiently to staff.
- Handled incoming mail and distributed correspondence to relevant departments.
- Assisted in managing office supplies and ensured inventory remained stocked.
- Administered billing support by executing entry-level charge entry tasks.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Team Leader
Goodwill of Southwestern Pennsylvania
Pittsburgh, PA
07.2010 - 12.2019
- Assist store manager and assistant manager with daily responsibilities, activities, and operations of Goodwill retail location.
- Lead and support staff, program participants, customers, and donors.
- Guarantee achievement of production and quality standards.
- Work as a team to maintain and promote a clean and safe work environment.
- Trained new staff on policies, procedures, and safety protocols.
Utility Donation Door Worker
Goodwill of Southwestern PA
Pittsburgh, PA
07.2010 - 12.2019
- Deliver exceptional customer service
- Oversee receipt, processing, and categorization of donated materials.
- Monitor stock levels to keep management updated on material requirements, and potential surplus dispatches.
- Supporting diverse tasks within retail location according to management requests
- Maintain cleanliness of restrooms and replace trash daily.
- Maintaining safety protocols when operating warehouse machinery.
Cashier
Goodwill of Southwestern PA
Pittsburgh, PA
07.2010 - 12.2019
- Enable sales of goods while delivering exceptional customer service.
- Handled returns and exchanges according to company policies.
- all aspects of retail location, as required or requested by management.
- Managed cash register, ensuring accurate cash handling and balance.
- Maintained cleanliness and organization of checkout area and merchandise displays.
Education
High School Diploma -
John A Brashear High School
Pittsburgh, PA06-2010
Skills
- Customer service
- Claims processing
- Medical billing
- Data entry accuracy
- Attention to detail
- Problem solving
- Compliance verification
- Effective communication
- Team leadership
Work Preference
Work Type
Full TimeLocation Preference
HybridTimeline
Field Support Specialist
Amergis Healthcare Staffing
10.2022 - Current
Charge Entry Specialist
Preferred Primary Care Physicians
05.2016 - 10.2022
Medical Billing Specialist
Preferred Primary Care Physicians
05.2016 - 10.2022
Receptionist/ Billing Support
Preferred Primary Care Physicians
05.2016 - 10.2022
Team Leader
Goodwill of Southwestern Pennsylvania
07.2010 - 12.2019
Utility Donation Door Worker
Goodwill of Southwestern PA
07.2010 - 12.2019
Cashier
Goodwill of Southwestern PA
07.2010 - 12.2019
High School Diploma -
John A Brashear High School
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