Krystal Walker
Customer Service
Brewton,AL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals.
Overview
10
10
year of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Cynergy Oil Services
Andalusia, AL
01.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Licensed Life Insurance Agent
Equis Financial
Brewton, Alabama
11.2022 - Current
- Analyzed client needs, recommended appropriate life insurance policies, and provided product information to clients.
- Established relationships with new clients by conducting in-person meetings and phone calls.
- Assisted clients with policy changes or questions regarding their existing life insurance policies.
- Processed applications including collecting relevant documents from applicants, completing forms, and submitting them to the insurance company for approval.
- Explained policy coverage details and answered any inquiries about policy features and benefits.
- Attended industry events, seminars, conferences, and webinars to stay abreast of trends in the industry.
- Maintained accurate records of all transactions including quotes, applications, payments, cancellations.
- Collaborated with other departments within the organization to improve customer service standards.
- Performed administrative tasks such as filing paperwork into client files according to established procedures.
- Communicated with clients to understand needs and identify best policies for each case.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Calculated premiums and established payment methods.
- Obtained underwriting approval by completing application for coverage.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associates in Office Systems Technology - Office Systems Technology
Lamar Salter Technical College
Leesville, LA 01.2000 - 05.2002
Skills
- Call Management
- Product Knowledge
- Inbound and Outbound Calling
- Data Collection
- Data Entry
- Appointment Scheduling
- Information Security
- Scheduling
- Account updating
- Consultative Sales
- Proofreading
- Courteous demeanor
- Filing
- Documentation
- Conflict Resolution
- Medical terminology knowledge
- Prioritization
- Calendaring
- Clerical Support
- Microsoft PowerPoint
- Problem-solving abilities
- Positive and professional
- Spreadsheets
- Microsoft Excel
- Project management abilities
- Professional telephone demeanor
- Quotes and sales
- Life insurance
Timeline
Customer Service Representative
Cynergy Oil Services
01.2024 - Current
Licensed Life Insurance Agent
Equis Financial
11.2022 - Current
Associates in Office Systems Technology - Office Systems Technology
Lamar Salter Technical College
01.2000 - 05.2002
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