Krystal Walker
Jamaica,N.Y
Summary
Advanced Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Facility Administrator II
DaVita
12.2019 - Current
- Responsible for operational and clinical day-to-day operations with specific oversight and management of budget, inventory, and clinical outcomes of a CMS 5 star rated facility.
- Conducts trend analysis of clinical outcomes and implements action plans for improvement where required.
- Collaborates with Regional Operations Director and Group Facility Administrator to manage and create staffing plans to account for facility growth
- Conducts weekly and monthly meetings with IDT members to address clinical outliers and create action plans to improve clinical metrics
- Determines staffing plans that promote the most effective teammate operations and partners with leadership on teammate retention, development, and promotion.
- Ensures comprehensive onboarding processes are completed timely to ensure new teammates receive appropriate training and support to effectively manage patient care and understand department, computer systems, role, and company policies, procedures, and compliance standards
- Conducts internal audits and facility-level survey readiness assessments to ensure full compliance with DOH guidelines
- Proactive in coaching and developing team, providing constant feedback, and recognizing achievements to enhance opportunities for professional growth.
- Serve as a Preceptor for Facility Administrators, ensuring smooth onboarding and provide necessary training to position them up for success in their roles.
Practice Manager
Mount Sinai South Nassau
06.2018 - 11.2019
- Oversaw robust Surgical Oncology, Urology and Uro-gynecology Practice
- Worked in collaboration with Service Line Administrator and Medical Director to facilitate practice-wide growth of all practices.
- Ensured compliance with all regulatory agencies and adherence to all Joint Commission regulations to maintain accreditation.
- Researched and built relationships new community outreach opportunities for Oncology Service Line.
- Oversaw maximization of physician operating room schedules.
- Oversaw high volume call center with over 20 representative
- Facilitated regularly scheduled and structured staff meetings to discuss organizational goals and provide an open forum for staff and providers.
- Enforced all HIPAA and information security policies and procedures and reports all suspected cases of breaches to Chief Compliance Officer.
- Assisted with budget preparation by providing input on anticipated revenues and expenses.
- Evaluated budgetary variances and recommends plan of action to correct unfavorable variances, balanced the budget and achieved organizational objectives of financial growth.
- By monitoring Key Performance Indicators closely I quickly identified areas of opportunity with staff.
- In collaboration with Learning and Development Team, rolled out a patient satisfaction training module with the goal of improving patient satisfaction scores for the site.
- Partnered with Human Resources in the general orientation of staff; assigned schedules, and conducted on-the-job training.
- Monitored and evaluate performance, and recommend personnel actions, such as promotions, transfers approvals, and disciplinary actions.
- Established and updated work schedules to account for changing staff levels and expected workloads
Practice Administrator
AdvantageCare Physicians
11.2016 - 05.2018
- Worked collaboratively with Medical Director and Nurse Manager to ensure achievement of practice-wide operational and financial goals/metrics.
- Oversaw the implementation of, and compliance with policies & procedures to provide an efficient patient encounter and improve the quality of patient outcomes.
- Ensured compliance with all regulatory agencies.
- Ensured adherence to all AAAASF regulations in order to maintain site accreditation.
- Established and maintained effective working relationships with employees, providers, third-party payers, labor relations, patients, and the public.
- Facilitated regularly scheduled staff meetings to provide a forum for open communication and problem resolution, ensuring goals are achieved and maintenance of PCMH Accreditation.
- Assisted the Regional Administrator with developing organizational strategic plans and objectives based upon identified needs of patients and the communities served by my office.
- In collaboration with the leadership team, audited the medical office’s environment to assess deficiencies and made recommendations in order to ensure to compliance with OSHA regulations.
- Worked within scope to ensure equipment and facilities are safe and clean and medical equipment is operating correctly. Reported any environmental deficiencies to facilities or on-site maintenance.
- Enforced all HIPAA and information security policies and procedures and reports all suspected cases of breaches to Chief Compliance Officer.
- Assisted with budget preparation by providing input on anticipated revenues and expenses.
- Evaluated budgetary variances and recommended a plan of action to correct unfavorable variances, balance the budget and achieve organizational objectives.
- Monitored key performance indicators and implemented s operational improvements plans.
- Improved Press Ganey Survey to 92% in first 12 months
- Leads, supports, and mentors staff to maintain an efficient patient-centered environment ensuring accountability, quality patient care, and patient satisfaction.
- Oversaw high volume call center.
- Partnered with Human Resources in hiring and general orientation of staff; assigned schedules, and conducted on-the-job training.
- Monitored and evaluated performance, and recommends personnel actions, such as promotions, demotions, transfers, and disciplinary actions.
Assistant Practice Administrator
AdvantageCare Physicians
10.2012 - 11.2016
- Supervised 18 - 20 non-clinical staff members to ensure schedule optimization and utilization, accurate daily co-payment collection, insurance verification.
- Restructured call flow of a high volume call center to improve answering rate by 12 %.
- Provided appropriate training to ensure patient satisfaction through telephone, e-mail, and direct patient contact.
- Ensured that Patient Service Representative staffing is appropriate based on patient volume.
- Processed/reviewed payroll using ADP, and addressed any deviations.
- Monitored overtime reports, identified unfavorable variances in overtime budget and worked with Practice Administrator to reduce overtime by 22 %.
- Identified and resolved patient-related issues, within guidelines and in a timely and courteous manner.
- Worked within scope to ensure equipment and facilities are safe and clean, and non- medical equipment is operating correctly.
- Initiated non-clinical supply orders and assisted in controlling of operating expenses.
- Assisted in hiring and orientation of staff; Monitored and evaluated performance, and recommended personnel actions, such as commendations.
- Contributing member of Patient Experience Committee led by the VP of Operations which targeted problem areas in our Press Ganey scores and piloted new procedures with the intentions of improving overall scores.
Education
B.S - Community and Human Services, Health Care Administration
SUNY Empire State College
Saratoga Springs, NY 12.2018 - Current
Skills
Coaching and mentoring
Operations management
Verbal and written communication
Staff Management
Policies and procedures
Strategic planning
Schedule optimization
Key Performance Indicator and Metric Management
Microsoft Office Suite
EPIC EMR
Athena EMR
AllScripts EMR
Timeline
Facility Administrator II
DaVita
12.2019 - Current
B.S - Community and Human Services, Health Care Administration
SUNY Empire State College
12.2018 - Current
Practice Manager
Mount Sinai South Nassau
06.2018 - 11.2019
Practice Administrator
AdvantageCare Physicians
11.2016 - 05.2018
Assistant Practice Administrator
AdvantageCare Physicians
10.2012 - 11.2016
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