Summary
Overview
Work History
Education
Skills
Timeline
love doing crafts, make my own lip balm, sugar scrubs &lotion bars, spent time with my 2 pugs &son
Krystal Wallace

Krystal Wallace

san antonio,TX

Summary

Dynamic professional with extensive experience in customer service and support, demonstrated at Kohls and Laurel Ridge Hospital. Excelled in complaint resolution and customer satisfaction, enhancing loyalty through empathetic engagement and effective conflict management. Proficient in blending call center expertise with a professional telephone demeanor to achieve significant improvements in client relations.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Certified childcare professional with proven track record in fostering safe, nurturing, and engaging environments for children. Adept at collaborating with parents and guardians to ensure consistent care and support. Strong ability to adapt to changing needs, demonstrating reliability and focus on achieving positive outcomes. Skilled in child development, emergency response, and conflict resolution, providing peace of mind for families. Diligent [Desired Position] with strong background in childcare and safety. Demonstrated ability to manage multiple children and maintain safe environment. Proven track record of effective communication and problem-solving skills. Childcare professional with commitment to high standards and reliable care. Experienced in creating engaging activities and ensuring children's well-being. Focused on collaboration and adapting to changing needs, with strong organizational and interpersonal skills. Experienced with managing childcare responsibilities and ensuring safety. Utilizes effective communication and creative problem-solving to engage children. Knowledge of child development and behavior management techniques. Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust. Eager [Job Title] always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Attentive [Job Title] with background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive, and engaging learning environments for all children. Organized childcare professional adept at staying organized and managing hectic schedules. Adheres to kind and compassionate approach when dealing with discipline issues. Career history serving individual families with multiple children in both live-in and live-out scenarios. Independent Nanny adept at taking initiative in creating child-friendly activities. Maintain organized schedules with little parental guidance. Adept in caring for up to [Number] children while preparing meals and managing personal, medical and educational activities for each child. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

30
30
years of professional experience

Work History

Customer Service Representative

Kohls
06.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • count registers, handle customers, ring up
  • put together orders, pack them up for customer
  • get customers to open up kohls credit card

Babysitter

Bambino App
01.2018 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • work with many families so could give you references on request

Apartment Leasing Agent

Arbor Ridge
01.2002 - 05.2003
  • Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
  • Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
  • Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
  • Implemented innovative advertising campaigns that increased visibility of available properties in the marketplace, attracting quality applicants for vacant units.

Babysitter and Nanny

Jenny Brandemuehl
06.1999 - 10.2002
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • drove kids to school and other functions
  • helped with homework
  • laundry, grocery shopping
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.

Hotel Front Desk Clerk

Tlf Air Force Hotel
01.2000 - 01.2001
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.

Mental Health Worker

Laurel Ridge Hospital
10.1994 - 10.1997
  • Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
  • Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
  • Documented client progress in confidential files.
  • Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.

Education

Clinical Child Psychology/ Early Childhood Develop

San Antonio College, San Antonio, TX

Skills

  • Call center experience
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor

Timeline

Customer Service Representative - Kohls
06.2023 - Current
Babysitter - Bambino App
01.2018 - Current
Apartment Leasing Agent - Arbor Ridge
01.2002 - 05.2003
Hotel Front Desk Clerk - Tlf Air Force Hotel
01.2000 - 01.2001
Babysitter and Nanny - Jenny Brandemuehl
06.1999 - 10.2002
Mental Health Worker - Laurel Ridge Hospital
10.1994 - 10.1997
San Antonio College - , Clinical Child Psychology/ Early Childhood Develop

love doing crafts, make my own lip balm, sugar scrubs &lotion bars, spent time with my 2 pugs &son

I am a hippie homeschool momma, love diy crafts and making natural products

Krystal Wallace