Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Washington

Henderson,NC

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

1
1
year of professional experience

Work History

Accounting Specialist

Sitel
10.2023 - 11.2023
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Reported financial data and updated financial records in ledgers and journals.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Input financial data and produced reports using Quickbooks.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.

Reconciliation Account Specialist

Sitel
08.2023 - 10.2023
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Provided journal entries and performed accounting on accrual basis.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Maintained integrity of general ledger and chart of accounts.
  • Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.

Payroll Specialist

Sitel
03.2023 - 08.2023
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Maintained strict confidentiality of all payroll information and records.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
  • Calculated wages, deductions and bonuses in accordance with company policies.

Tax Preparer

TurboTax
02.2023 - 03.2023
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Assessed client tax situations to determine best filing options.
  • Offered clients recommendations to reduce tax liabilities.
  • Maintained compliance by adhering to current tax laws and regulations.

Telephone Fundraiser

InfoCision
01.2023 - 02.2023
  • Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
  • Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
  • Cultivated relationships with existing and potential donors to increase donations.
  • Planned and implemented fundraising events.

Account Manager

InfoCision
10.2022 - 01.2023
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.

Customer Service Representative

InfoCision
06.2022 - 09.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Bluestone High School
Skipwith, VA
06.2009

Skills

  • Reporting Analysis
  • Tax Preparation
  • Invoice Processing
  • Statement Preparation
  • Payment Processing
  • Technical Troubleshooting
  • Account Management
  • Call Management
  • Account Updating
  • Customer Service
  • Data Entry
  • Technical Support
  • Product Upselling
  • Active Listening
  • Positive Attitude
  • Call Handling
  • Attention to Detail
  • Problem Solving
  • Telephone Etiquette
  • Empathy Display
  • Product Knowledge
  • CRM Navigation
  • Conflict Resolution
  • Effective Communication
  • Customer Retention
  • Goal Orientation

Timeline

Accounting Specialist

Sitel
10.2023 - 11.2023

Reconciliation Account Specialist

Sitel
08.2023 - 10.2023

Payroll Specialist

Sitel
03.2023 - 08.2023

Tax Preparer

TurboTax
02.2023 - 03.2023

Telephone Fundraiser

InfoCision
01.2023 - 02.2023

Account Manager

InfoCision
10.2022 - 01.2023

Customer Service Representative

InfoCision
06.2022 - 09.2022

High School Diploma -

Bluestone High School

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