Krystal Welch
League City,TX
Summary
Diligent with solid background in patient services providing outstanding support to both patients and healthcare professionals. Successfully managed patient interactions and coordinated scheduling for medical appointments. Demonstrated strong communication and problem-solving skills to enhance patient experiences and streamline office operations. Professional with substantial experience in patient services. Consistently delivers exceptional patient care through strong communication, problem-solving, and organizational skills. Adept at working collaboratively within healthcare teams and adapting to dynamic environments. Known for reliability and strong focus on achieving results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Services Specialist II / Annual Wellness Coordinator
University Of Texas Medical Branch
11.2022 - Current
- Worked with several other health care facilities, insurance companies and providers
- Partner with patients and their families in patient care
- Adheres to company policy on continuing education programs, i.e., Annual HIPAA training
- Collecting, organizing, and submitted data for audits
- Promotes teamwork and positive patient perceptions through implementation of managing up techniques i.e., Experience with the Legal/Medical/Regulatory review process
Medical Assistant II
University of Texas Medical Branch
07.2021 - 11.2022
- Insurance verification and medication assistant
- Back Office Procedures, Front desk, Referrals
- Function role was routine administrative and clinic tasks
- Consults with committee or leadership to plan procedure
- Training New Hires to build strong relationship in the clinic
- Customer service assisted and communities daily
Medical Assistant/Receptionist
US Dermatology Partners
07.2020 - 07.2021
- Room patients; obtain and record patient vital signs
- Front / Back Office Procedures
- Verify insurance benefits according to protocol
- Access payer on-line tools to verify patient insurance coverage
- Provided support/assistance for customer service
Medical Assistant/ INSURANCE VERTIFICATION
Advanced Pain Management
04.2020 - 07.2020
- Assisted with the clinic of daily compounded hormonal medications
- Sterile technique in clean room environment
- Effectively prioritizing tasks and organized workflow to increase efficiency
Medical Assistant/ Insurance vertification
Titan Men Health
06.2015 - 10.2017
- Assisted with the clinical daily compounded hormonal medications
- Assisted patients with injectable and topical medications
- Efficiency handy of administrative duties
- (Designed and implemented a workflow process among my colleagues and staff)
Medical Assistant/ Insurance vertification
The Heart Center
05.2011 - 05.2015
- Maintaining patient records and communicating with patient to collect information about prescription medical conditions
- Participated in patient prescription, refill prescriptions refill authorization from pharmacies
- Preformed and providing friendly customer service
Education
Bachelor of Arts - Health Information Technician
College of Mainland
Texas City, TX05-2026
Associate of Arts - General Studies
San Jacinto College
Pasadena, TX04-2018
Medical Assistant -
Remington College
Webster, TX06-2010
High School Diploma -
Hason Memorial High
Franklin, LA05-2006
Skills
- Follow-up coordination
- Insurance verification
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- Verbal and written communication
- Customer follow-up
- Patient check-in
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Insurance billing
- Conflict resolution
- Quality assurance
- Training coordination
- EMR
- Work quality evaluation
- Referral coordination
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Insurance verifying
- Resolving problems
- Patient documentation
- Insurance authorizations
Certification
- CPR/AED Certification
- First Aid Certification
- Nationally Registered Certified Medical Assistant
- Certified Pharmacy Technician (CPhT)
- Certified Medical Administrative Assistant (CMMA)
- CPI Certification
Timeline
Patient Services Specialist II / Annual Wellness Coordinator
University Of Texas Medical Branch
11.2022 - Current
Medical Assistant II
University of Texas Medical Branch
07.2021 - 11.2022
Medical Assistant/Receptionist
US Dermatology Partners
07.2020 - 07.2021
Medical Assistant/ INSURANCE VERTIFICATION
Advanced Pain Management
04.2020 - 07.2020
Medical Assistant/ Insurance vertification
Titan Men Health
06.2015 - 10.2017
Medical Assistant/ Insurance vertification
The Heart Center
05.2011 - 05.2015
- CPR/AED Certification
- First Aid Certification
- Nationally Registered Certified Medical Assistant
- Certified Pharmacy Technician (CPhT)
- Certified Medical Administrative Assistant (CMMA)
- CPI Certification
Bachelor of Arts - Health Information Technician
College of Mainland
Associate of Arts - General Studies
San Jacinto College
Medical Assistant -
Remington College
High School Diploma -
Hason Memorial High
Similar Profiles
Shaheryar UsmanShaheryar Usman
Sleep Medicine Fellowship at University of Texas Medical BranchSleep Medicine Fellowship at University of Texas Medical Branch
UKAMAKA OLOWUUKAMAKA OLOWU
Correctional Nurse at University of Texas Medical BranchCorrectional Nurse at University of Texas Medical Branch
JOSEPH BUTLERJOSEPH BUTLER
Vascular Interventional Technologist at University of Texas Medical BranchVascular Interventional Technologist at University of Texas Medical Branch